I was using Internet Explorer to do the online diagnostic, but I think my infection prevented it from working.
I used Full/Complete scan with Avast!, Malwarebytes and FREE Super AntiSpyware. Avast was so I could get a free pre boot scan which I'd have to pay for with SAS, and I think I have a keylogger trojan "PWSteal"/"LDpinch" so I really don't wanna put my card details in right now. It stands to reason that if FREE SAS didn't solve my problem, PRO SAS won't solve it either.
I have submitted a support request, but as FREE user I have lowest priority in the queue for support.
I will try to put my case up on one of the sites you linked, although my browser often redirects me when I try to access any internet security sites.