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johnpd

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About johnpd

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  1. It is a little more complicated than that. Help is in "Program Files\Common Files\Microsoft Shared\Help". There is a bunch of subfolders there. I don't know which one applies to Office. Once I fix Help using the IE Reset Settings, I have no problem as long as I don't run a SAS scan. JohnD
  2. After running a "Quick" scan with SuperAntiSpyware, my Microsoft Office 2010 Help becomes disabled. I have to get into Internet Explorer and reset all IE settings in order to get it working again. I have attached a screen print of the message I get when I try to bring up Office Help after running an SAS scan. I can easily reproduce this by bringing up Office Help before running SAS (it works at this point), then run a SAS scan, then open Office Help again at which time I receive the error noted in the attached file. What is SAS doing to Internet Explorer settings during a scan? II have the latest free version of SAS installed and Windows 8 and IE 10 on my PC. JohnD The message I get when I try to open Office Help is: "This page is unavailable The page you are looking for is unavailable. To view this page, you may need to connect to Office.com, where you'll find the full range of help articles, videos, and training courses."
  3. No it is no longer running in the background. Since the free version does not do real-time blocking, I don't understand what having it running buys me. If I want to run a scan, I just start it up. JohnD
  4. OK, I found out how to resolve it. Your hint about the taskbar pointed me in the right direction. Yes, if you click on the little yellow bug, the SAS window then appears but after I close SAS, it remains resident to support this system tray feature. I found a setting in the Preferences which can change that. I unchecked "Show SUPERAntiSpyware in system tray" and now the SAS window starts immediately and is no longer resident when I close it. Thanks, JohnD
  5. I have SAS Free on 2 Win7 64-bit laptops as well as on a Vista desktop. SAS installs a start-up on one of the Win7 laptops to initiate it but this is not installed on the other two. I am not sure why this is. If I disable the start-up, I have to execute SAS twice to do an on-demand scan because if I do it just once, the splash screen displays but the program window does not appear. Why is there a difference in how SAS is installed and why in one case it requires SAS to be already running in order to bring up the program window? I have v5.1.0.1002 installed on the two machines without the start-up and reinstalled the latest version on the one with the start-up thinking there was something wrong with the installation. JohnD
  6. Issue has been resolved with later update of database.
  7. Still is being picked up as well as another file: SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 08/16/2010 at 00:22 AM Application Version : 4.41.1000 Core Rules Database Version : 5361 Trace Rules Database Version: 3173 Scan type : Quick Scan Total Scan Time : 00:17:16 Memory items scanned : 615 Memory threats detected : 0 Registry items scanned : 2527 Registry threats detected : 0 File items scanned : 36166 File threats detected : 6 Trojan.Agent/Gen-CDesc[Gen] C:\HP\BIN\PYTHON\LIB\DISTUTILS\COMMAND\WININST-7.1.EXE C:\HP\BIN\PYTHON\REMOVEPYWIN32.EXE
  8. I started installing the new version (4.38.0.1004) on my Win 7 64-bit system. I noticed that the default folder is "C:\Program Files" which is the 64-bit Program Files folder. I thought the new version was a "hybrid" 32/64 bit. Is this installation folder correct or should it be the "(x86)" folder, or does it not make a difference? Thanks
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