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About Cyberchief

  • Rank
    Advanced Member
  • Birthday 12/06/1949

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  • Location
    San Antonio, Texas 78245-3119
  • Interests
    Sci Fi, Computing, Reading

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  1. Just updated to the newest definition update 15601. The program did the update itself. Go figure....
  2. The definition updates have not occurred since Friday. I know there is a weather problem but, what's the deal with the updates? The definition was 15433 on Thursday and it changed to 15435 on Friday and it has been that way since. Any possible explanation? Any sort of Notice would be appreciated.
  3. Have been trying to update the definition update and there is an error. The Download Is Incomplete and does not finish and tries to re-download the definition. In all cases the definition does not update and the process stops without updating the definition. This has been happening since yesterday evening. Look at the Definition Update Signature Date it hasn't changed since the error started.
  4. There are no updates this weekend or mostly any other. Every time you open SAS and try to update or not the update says it was just updated. A flaw in the program? It is just a deceptive way on keeping less literate computer users in the dark. Like they say what you do in the dark always comes to light. Kenw isn't concerned about what the scans don't find. It finds more that cookies, but to some that is the extent of their knowledge of the program itself. What Kenw doesn't realize he is paying annually for services not always rendered. I'm sure ProTruckDriver knows about the empty wagon?
  5. Can't be accidental because it happens just about every weekend. If the Indians can't cut the mustard may be a look at the Chief's who are collecting free money for services not rendered. I guess that is why I'm glad that I am a Lifetime Subscriber. May be there will be a shake up in the supervisory level. Indians only perform when directed by their Chief. There has been very little QA since the change over.
  6. I noticed that this morning. This entire weekend there wasn't a single update until earlier this morning. Since the product has changed hands there have been fewer program updates and the same with definition updates over the weekend. I guess they think the hackers take the weekend off?
  7. It was not causing a physical problem but it just seemed strange for SAS to report the incorrect version of Windows. Will be waiting on the next version of SAS to correct Microsoft's error. Thanks for the speedy reply....
  8. I updated my version of Windows to the latest version of Windows 10 Home. I just noticed that the scan results reports that I am using Windows 8. Here is a example of the results displayed in the scan logs since the update. Is this a glitch in SAS? SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 08/05/2015 at 04:39 AM Application Version : 6.0.1204 Database Version : 11998 Scan type : Complete Scan Total Scan Time : 00:38:56 Operating System Information Windows 8 64-bit (Build 6.02.9200) UAC On - Limited User Memory items scanned : 1083 Memory threats detected : 0 Registry items scanned : 66555 Registry threats detected : 0 File items scanned : 72875 File threats detected : 0 ============ End of Log ============ Every since the update the operating system displays the wrong one on both of my computers.
  9. You are more than welcome. I really like the program and it actually does what it says. I've been a user since September 09. That may tell you something with all of the other products out there on the market. Nick would be proud.....
  10. I see that most of the problems with the new release have been fixed with the latest version Douglas9 I would go ahead and download and install the new version manually. I found it's a lot faster than waiting to get it automatically. You've paid for the update why not use the latest iteration? Be sure to follow the process for updating, uninstall using SASUNINST64.EXE or what ever your computer architecture is, reboot, install new version, reboot after setup.This is the process I use to keep the installation clean.
  11. I downloaded from the site that you referenced in the hopes that they would have fixed the problems by now. Low and behold it's doing the same thing as the originally downloaded version last week. The only difference I see in the program is the size 26.64MB from first download and now 26.66MB, same version for both. I submitted a CSR on the 14th and it still has not been reviewed. Good thing my subscriptions are for a Lifetime.The Automatic Program Update has always run late, by the time I see there is an update available I will already be running the new version.
  12. You could have been more original in your post and may be come up with some other things you supposedly found wrong. Just changing Revo Uninstaller for the one I use. I guess that you didn't submit a CSR for your findings? If this was a novel or some other literary piece you could be sued. The variety of a problem brings attention to the issue, not a good thing to duplicate someones post and call it your own.
  13. I saw there was a new version listed on Major Geeks and Freeware Files website. I downloaded the new version from your website (Professional Download) I uninstalled the previous version with Geek Uninstaller. Like I always have in the past. I then ran SASUNINST64.EXE, then it rebooted. After reboot I installed the new version Pro. I was doing the setup and when I got to the Task Scheduler menu page no task were available. No Scheduled Scanning option or Automatic Update option. The bottom right Scheduled Scanning, and Automatic Updates were set to Disable All for both categories was grayed out with no choice that could be changed.In Scanning and Program Preferences some menu items under General and Startup could not be changed. Same in the other menu's on that tabbed page (Scanning Control, Real Time Protection, and other tabs could not be changed). I don't know what caused these problems with the new version but it's very depressing to have to uninstall, reboot then reinstall then you find out the new version has problems and you have to repeat the same process to place the older version that works back on the computer. I submitted a Support Request CSR00114576 and I'm anxiously awaiting a reply. Has anyone else had this sort of problem with the new version?
  14. The problem fixed itself with another update the same morning. The Core and Trace data is in the first post. The fix that solved the problem was an update with only one item listed in the detection box of the update. I realize that it is hard to check on past occurrences of this problem. Let me say first, I am a retired military veteran of two wars. I use my computer daily to stay in touch with other family members and other vets that are connected to me by military service. I cannot remember the time in the near past where there have been four updates in any one day that I can recall. Take today for instance there has been only one update all day today. Check the Definition Database Page. I'm on my computer at different times during the day and there has not been four updates that I can recall. I realize that today is a holiday and this past weekend there were only one update these days Friday, Saturday, Sunday and today. Does the program definition database update without changing the Core and Trace signature numbers? If I I am missing the other updates they put out where do they post them? I'm not trying to cause any problems but the updates speak for themselves. Just monitor the definition database like I do. I look at the update and click on the link that shows what is included in the update. Today there is only one listing like the other days of the week. I would just like for someone to oversee and monitor this process. I don't think a support ticket will fix the problem because most request go unanswered unless a member of this Forum tries to help another user. I don't usually post anything unless I feel there is no attention delegated to the problem.
  15. The reason that I didn't do a support ticket is for the same reason listed in the previous comments. The problem being then that like I stated it took eight hours or more for the program definition update to be completed. I see that you didn't read the previous post or you would have known what the problem was. It is plain and simple for me to understand, there doesn't seem to be any oversight or interest in the continuation of the program. Program updates have become slow and the program definition update process use to be every eight hours and now it down to just about once a day. What you you like for the support ticket to say? That there are seemingly unconcerned staff, no quality control, lack of supervision, no attention to detail and it seems like that cries for help in this forum are not important. What is the Moderators job here? He does not read the Forum and discuss the stated comments with others that could be of help in resolving some non tech support issues. Instead there are replies that have nothing to do with the issue at hand. Why bother? I have two (2) Lifetime Subscriptions and for as long as the company is solvent I will continue to speak out. May be before to long Management will start looking here for some answers to some very simple questions.
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