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SAS Customer Service

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Everything posted by SAS Customer Service

  1. SAS Customer Service

    Timed Out

    Clients will time out if they fail to contact the server for a period of time. This can happen for many reasons. If they are all timing out then I would guess that the server goes offline for a period of time or the network connection has an issue. All detected items are quarantined automatically by default.
  2. SAS Customer Service

    False Positive:itpautoclean.dll

    Moe, I have changed these two detections to potentially unwanted application (PUP) status. I believe YAC is on our PUP list because the program comes bundled with 3rd party software and is known for reinstalling itself when removed. http://www.shouldiremoveit.com/Yet-Another-Cleaner-118739-program.aspx http://www.shouldiremoveit.com/YAC-99191-program.aspx PUP status means SUPERAntiSpyware users will be notified of YAC as a potentially unwanted program, but will have to choose to remove the program, as it is not set for removal by default. If you have made changes to YAC where it is no longer bundled with 3rd party software, we may be able to give your request consideration, the link to submit a vendor dispute is available here: http://superantispyware.com/vendordispute.html Thanks.
  3. Download and reinstall Comodo w/ GeekBuddy.
  4. Blinky44, I'm not sure why removing GeekBuddy would cause you to lose your internet connection, but you should be able to restore GeekBuddy (or files that may be have been removed related to Comodo) from Quarantine in SUPERAntiSpyware. Open SUPERAntiSpyware > System Tools > Quarantine We are considering this detection a false positive, and the rule has been disabled. These changes will be published within the next hour with database version 11883. Sorry for any inconvenience caused.
  5. SAS Customer Service

    (SOLVED) How NOT remove something found?

    Movrshakr, There should a thumbs up next to the PUP listing, give it a thumbs up, and we won't bother you about it anymore.
  6. SAS Customer Service

    (SOLVED) Lenovo FusionEngine uninst.exe false positive?

    BeteB, Thanks for bringing this to our attention. I agree this was a false positive. I've adjusted our definitions, and the file should no longer be detected as of release 11861, which will be published a little later on today.
  7. SAS Customer Service

    (SOLVED) Super antispyware not removing trojan

    This was a false warning, there's nothing to do except update SUPERAntiSpyware definitions.
  8. SAS Customer Service

    SAS and Thunderbird Issues

    Tony, I'm not sure why your ticket was closed, and I'm sorry if we caused you any inconvenience. I've sent a reply to your support ticket.
  9. SAS Customer Service

    (SOLVED) Super antispyware not removing trojan

    Nomerci, Thanks for reporting this detection. We have updated the definition database, and this file should no longer be detected when we publish definitions version 11841 later today.
  10. Tvac3, We changed this detection to show as a PUP instead of a Trojan. This change will go live when we publish definitions update 11805 later today. Thanks for the report.
  11. SAS Customer Service

    Unable to Update Database and Definitions

    Glad we could help, LxCi.
  12. SAS Customer Service

    Managing a 10 license purchase

    Terry, Please submit a support request here: http://www.superantispyware.com/precreateticket.html
  13. SAS Customer Service

    Bug Reports

    Faast, Thanks for the report. We are aware of the issue with definition updates and are currently working to resolve it.
  14. SAS Customer Service

    Congratulations for Version 6

    Uber Jase, I have a user who can't get his screen reader to work with SUPERAntiSpyware, whereas you say yours does... What screen reader software are you using so I might suggest it?
  15. SAS Customer Service

    SUPERAntispyware Application has stopped working?

    LJ48, If those options have addressed the problem, you can leave them checked.
  16. Danz, Have you checked your spam/junk folder? I verified that an email was sent.
  17. Danz, You should have an email from us regarding this issue.
  18. SAS Customer Service

    microsoft surface 2 windows 8.1 RT

    RT is not the same as standard versions of Windows 8.1, it's specifically designed for ARM processors. Here's Microsoft's FAQ on the subject, where they address your question: http://windows.microsoft.com/en-us/windows/windows-rt-faq "With Windows RT 8.1, you can install apps directly from the Windows Store, but you can't install desktop apps that you used with previous versions of Windows." SUPERAntiSpyware is not compatible with RT versions of Windows, sorry.
  19. SAS Customer Service


    JFoster, I've passed along your concern to our Sales Manager. Expect contact via email at the address you registered with shortly.
  20. Anamandy, There are two reasons you will see Infolinks on webpages: 1.) Infolinks built into the webpage by the site owner, as described in this article: http://botcrawl.com/how-to-block-infolinks-in-text-advertisements-from-your-internet-browser/ 2.) Infolinks created by PUPs, Adware, or browser extensions on your computer. This removal guide may be helpful: http://malwaretips.com/blogs/infolinks-popup-virus/ Hope this helps.
  21. SAS Customer Service


    You're welcome, Steffe.
  22. SAS Customer Service


    You can purchase the software from anywhere, Steffe. Just follow the purchase link on our webpage, www.superantispyware.com. Pick your country first, then your state/region.
  23. SAS Customer Service


    Thanks for bringing this to our attention. The rule has been deactivated. This file should no longer be detected when we release db update 11729 a little later today.
  24. SAS Customer Service

    Automatically Quarantine Detected Items

    ProTruckDriver, The setting you are looking for is only available on scheduled scans, as SAS will always prompt you to remove threats found on a manually initiated scan. Scheduled Scanning > The gear icon for an individual scheduled scan > Automatically quarantine and remove threats.
  25. SAS Customer Service

    (SOLVED) Avast File 'VBoxDDGC.gc' as Trojan.Agent/Gen-Packed?

    P.S. You can submit as a FP on scan detection or by going into the System Tools menu, then Submit Malware Samples.