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Mumio

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  1. Good morning SAS_Dave. I am having the same problem and I do have it set to automatically remove threats....and I am still having to complete the function manually.
  2. Guiltyspark, thanks so much for this info. Once I went through the process then reinstalled, the program is finally running as it should be now. Really appreciate your help with this, especially considering the rest of the mess I had on my hands due to the crash yesterday....thank you again!
  3. The database status says updated 194 days ago. The program version and database versions are the same as in your image.
  4. Hi Guiltyspark-I now show database version 11059 but the status is still at updated 194 days ago. When I click to check for updates, the def files are up to date, but the pop-up still comes up saying there's a new product update available...but I go through the steps and it's not updating the anything. Tried a reboot and as soon as I'm up, I get the notice about the new product, but it won't update then either I just tried to uninstall it, but I get the message that uninstall failed, error reading uninstall data. Not sure what to do at this point. Are you able to help?
  5. Guiltyspark, is there a similar tool to update the database? I had a crash yesterday so in addition to the definitions update error, the database is an issue for me too. When I downloaded the installer for the def files, I see database version has changed to 11058, yet the status shows updated 194 days ago and I didn't see the 11058 version listed here https://www.superantispyware.com/definitions.html . When I hit update, I get a message that theres a product update available dating back to 9/25/2012, but of course it won't really download and update the software. Also, is this a major problem or can we expect this to be fixed today? Any assistance would be appreciated.
  6. Pro version 5.7.1018, database 11054, Win 7 64-bit...also getting Definition Update Error messages for Mirror 1. Also getting the same message/result on another computer with database 11057. Please advise.
  7. This is great! I was coming here to post about this exact same problem I've also been having recently. Hope it's taken care of soon.
  8. Thanks for replying. Here's what I have: Trojan.Agent/Gen-Stranfom C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\AM.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\AR.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\BN.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\EN-GB.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\EN-US.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\ET.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\FA.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\FI.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\GU.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\HE.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\MS.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\JA.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\KO.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\LV.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\MR.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\NB.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\RU.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\SR.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\SV.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\TH.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\UK.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\VI.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\ZH-CN.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.66\LOCALES\ZH-TW.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\AM.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\AR.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\BN.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\EN-GB.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\EN-US.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\ET.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\FA.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\FI.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\GU.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\HE.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\MS.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\JA.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\KO.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\LV.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\MR.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\NB.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\RU.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\SR.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\SV.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\TH.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\UK.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\VI.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\ZH-CN.DLL C:\USERS\FAMILY1\APPDATA\LOCAL\GOOGLE\CHROME\APPLICATION\29.0.1547.76\LOCALES\ZH-TW.DLL The numbers aren't exactly the same...is that still okay?
  9. Hi SAS Customer Service- So everything that is sitting in quarantine re Trojan.Agent/Gen-Stranfom is a false positive and it's okay to restore those files?
  10. I have Malwarebytes Pro and it did not detect this file either. Out of 3 programs that run daily without fail, the only one that came up with this trojan is SAS Pro. I can't recall the last time I used Chrome so I'm not sure how anything could have even got on there. Hopefully someone will be along soon to let us know if those quarantined files need to be deleted or restored.
  11. I also had this problem. I didn't delete the files, just left them in quarantine. Should I restore them all?
  12. Well, I manually ran the scan this morning, it needed to reboot, and I still had my network connection when my system came up. Now I'm wondering if it may have been a coincidental thing since there is no issue now. I do show the latest updates in the latest scan. I'm not sure how the updates could have be behind since the program is set up to check for updates automatically (one reason why I bought the program vs using the free version) but I don't really want to pursue that. I think I'm going to watch and wait for the time being since all went well this morning. Thanks very much for all your help though....I do appreciate it.
  13. Well, here's the thing: I wasn't in front of the computer at the time when that may have happened so I can't say if it did or didn't reboot. Were there any new updates that may have downloaded since 8am on 1/15/10?
  14. WinXP3 32-bit SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 01/18/2010 at 08:21 AM Application Version : 4.33.1000 Core Rules Database Version : 4487 Trace Rules Database Version: 2303 Scan type : Complete Scan Total Scan Time : 00:20:54 Memory items scanned : 768 Memory threats detected : 0 Registry items scanned : 4714 Registry threats detected : 0 File items scanned : 25042 File threats detected : 0
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