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CRGibson

Can not update, program uninstalls

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I tried to update and got error "Error creating shortcuts, aborting installation."  I tried downloading and reinstalling but get the same message.  I tried the "fix" to correct this error but it cannot work until the programs is installed.  How to fix?

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I tried to update and got error "Error creating shortcuts, aborting installation."  I tried downloading and reinstalling but get the same message.  I tried the "fix" to correct this error but it cannot work until the programs is installed.  How to fix?

What version of Windows do you use?

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I'm also receiving the same error. Windows 10 Pro x64, build 1803. Previous installations went smoothly without issue; last time I updated was before the April update.

I also have tried the fixes suggested in the very few locations where this error is reported; none of them worked. I suspect Win10 1803 may have to do with it, as is wont to happen...

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Hello,

If you are having issues installing on Windows 10 and are receiving the shortcut error please boot into Windows 10 safe mode and attempt the installation. To do so:

  1. Press Windows logo key Windows logo key  + I on your keyboard to open Settings. If that doesn't work, select the Start  button in the lower-left corner of your screen, then select Settings .
  2. Select Update & security  > Recovery .
  3. Under Advanced startup, select Restart now.
  4. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.
  5. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.

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