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About geoff

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  • Birthday 01/01/1970

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  1. geoff

    Constant error message during scan

    Awesome, thanks for the update and have a great walk!!!
  2. geoff

    Constant error message during scan

    Sometimes it takes a bit for our CDN to get the update out. Be watching for "Database Version 13944" -- it's the latest and greatest.
  3. geoff

    Constant error message during scan

    Hi jadinolf, The update was released a little bit ago -- please restart the program and check for updates and you should be good to go! Regards, Geoff
  4. geoff

    Constant error message during scan

    Thanks for the quick report jadinofl!
  5. geoff

    Forum Theme

    I like it!
  6. geoff

    Windows 10 Creators Update

    Thanks for the feedback PTD! What are some of your biggest issues with Win 10, guys?
  7. geoff

    Windows 10 Creators Update

    Thanks for the great feedback, GS!
  8. geoff

    Windows 10 Creators Update

    Just curious how many of you have installed the Creators Update and what your thoughts are. I've installed it on two PCs and I haven't had any issues yet.
  9. Hi Mathias, Our malware research team has received your request and your case is under review. You should expect to hear back from us by tomorrow morning. Monday Jan 09 PST. Thanks, Geoff
  10. geoff

    (SOLVED) Surf Side Kick?

    Hi bluedeblue, Good question. Some of the feedback shown by the scanning progress in SAS does indeed show items that the scanner is looking for. It depends on the internal type of malware definition SAS uses. Anyway, your assessment is correct and there is nothing to be concerned about. Thanks, Geoff
  11. Hi Everybody, We are mostly done with the changes and upgrades started on the 9th of November. Thanks so much for your patience If you are still having problems resolving the website or any other technical concerns, please reach out to a staff member on the forum. Thanks, Geoff
  12. Hi All, Our Operations Team is planning a much needed website hardware and software upgrade on Tuesday, 11/08/2016, starting at 9PM PST. That's right - Election Day! It is expected to last at least a few hours. During that time the website, this forum, and the shopping cart will be largely unavailable. Thanks for your patience, folks! We'll keep you posted if anything changes. Regards, Geoff EDIT: We're moving the migration to Wednesday, 11/09/2016, starting at 9PM PST.
  13. FYI, I am relatively certain that we're getting an upgrade to the forum software in the near future. Stay tuned!
  14. geoff

    Future Builds

    Hi GS, Great question. Like many software products, SUPERAntiSpyware has always had the ability to support custom modifications to its look-and-feel, feature set, and behavior. This customizability is reserved for special resellers and other partners who wish to distribute SUPERAntiSpyware with a particular branding/market in mind. NOTE: we have not used this capability often, and we do not currently have any resellers who use custom builds of SAS. The update at the end of February contained some enhancements to the system to facilitate the creation of future partner builds. Thanks, Geoff
  15. Awesome, glad to help circe801!