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SUPERsupport

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Everything posted by SUPERsupport

  1. SUPERsupport

    com surrogate issues

    https://www.howtogeek.com/326462/what-is-com-surrogate-dllhost.exe-and-why-is-it-running-on-my-pc/ If you poke around in your Task Manager, there’s a good chance you’ll see one or more “COM Surrogate” processes running on a Windows PC. These processes have the file name “dllhost.exe”, and are part of the Windows operating system. You’ll see them on Windows 10, Windows 8, Windows 7, and even earlier versions of Windows.
  2. SUPERAntiSpyware 6.0.1260 is now available for downloading from our main site and the update servers. Technology Changes Service release Fixed long-standing issue that could affect Tech Edition under certain circumstances Changes to facilitate SUPERAntiSpyware partner builds Minor bug fixes
  3. SUPERsupport

    Can not update, program uninstalls

    Hello, If you are having issues installing on Windows 10 and are receiving the shortcut error please boot into Windows 10 safe mode and attempt the installation. To do so: Press Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings . Select Update & security > Recovery . Under Advanced startup, select Restart now. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
  4. SUPERsupport

    Can not update, program uninstalls

    What version of Windows do you use?
  5. SUPERsupport

    Stop scan from deleting passwords every time?

    What you did was correct, not deleting cookies will ensure that your passwords are not deleted.
  6. SUPERsupport

    SAS cycles on and off

    Hello Mac 29, Thank you for contacting us! I recommend you uninstall the software, reboot your PC, and reinstall the software. If you have issues uninstalling you can use the guide linked below: https://www.superantispyware.com/supportfaqdisplay.html?faq=47
  7. SUPERsupport

    www.csclips.club

    Hello Oliver, Thank you for contacting us, I recommend you refresh chrome by doing the following and seeing if the issue continues after doing so: Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings. Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Show advanced settings link (as seen in the below example). Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settingssection is visible, as shown in the example below. Next, click on the Reset browser settings button. A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.
  8. SUPERsupport

    Windows 10 wont update to Creators, due to SAS

    Hello Leifan, Please open a ticket with us by clicking here
  9. SUPERsupport

    Windows 10 wont update to Creators, due to SAS

    Have you tried to boot into Windows 10 Safe Mode with Networking and attempt to update through Safe Mode? Press Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings . Select Update & security > Recovery . Under Advanced startup, select Restart now. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
  10. SUPERsupport

    Windows 10 wont update to Creators, due to SAS

    Run the update troubleshooter found in this link. Select Download troubleshooter for Windows 10 to run the check. https://support.microsoft.com/en-us/help/4027322/windows-update-troubleshooter
  11. SUPERsupport

    Windows 10 wont update to Creators, due to SAS

    If SUPERAntiSpyware has been removed, you have ran that reg script and rebooted and the issue remains, I recommend using the guide linked below and seeing if that helps, using Method 2. https://appuals.com/fix-windows-creators-update-fail-error-0xc1900208/
  12. Deleting cookies doesn't necessarily mean it logs you out of websites, you can always log yourself out. The cookies are being found and removed, as far as your issue is concerned you can resolve it yourself by logging out of the websites you wish to logout of yourself. This is not a SUPERAntiSpyware related issue. The detections you are seeing are just cookies. Cookies are not blocked by SUPERAntiSpyware because they are required for most web functionality. Cookies will come back every time you surf the web, and can be cleaned by running a Quick or Complete Scan. If you'd like to learn more about cookies, check out this link: http://www.allaboutcookies.org/
  13. Hello Debbie, Can you please copy and paste some of the most recent scan logs from SUPERAntiSpyware so we can see what is actually being detected? You can find your scan logs in this directory: C:\Users\”USERNAME”\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs You'll need to replace "USERNAME" with your Windows user name.
  14. SUPERsupport

    Windows 10 wont update to Creators, due to SAS

    Hello Pythagoras, Thank you for contacting us! Please run the following registry script answering Yes/Accept to any prompts. After doing so reboot your PC, does it fix the issue? http://cdn.superantispyware.com/downloads/jan2018_avcompat_key.reg
  15. Hello Coover, I suspect since you previously had a SUPERAntiSpyware process running in the background (Something that needs a reboot after uninstalling the software to remove) that process was conflicting with the new installation and a simple reboot was needed to clear it out. You will not encounter this issue with future updates.
  16. Hello Coover, Have you tried rebooting your PC and trying again after a fresh reboot? If that does not work, please boot into Windows 10 Safe Mode and attempt the installation. If you are unsure how to boot into Windows 10 Safe Mode you can use the directions below: Press Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings . Select Update & security > Recovery . Under Advanced startup, select Restart now. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
  17. SUPERsupport

    SAS Stopped Working

    Hello Tazmo, Thank you for contacting us! Please open your copy of SUPERAntiSpyware and try check-marking this box under the Troubleshooting section of the Help and Information section of SUPERAntiSpyware: Safe Mode Scan Let me know if this fixes issue.
  18. SUPERsupport

    Chromium browser

    Hello Slick, Thank you for contacting us, please open a support ticket by clicking HERE for assistance on this matter.
  19. SUPERsupport

    How do I stop the "product update"-popup ???

    Hello Tigurinn, The software has a free update available to its engine, all you need to do is click where it says "Update Now" for the notification to go away.
  20. SUPERAntiSpyware 6.0.1258 is now available for downloading from our main site and the update servers. Technology Changes Service release Misc. bug fixes Under-the-hood changes to support future feature enhancements
  21. I thought Spyware and Viruses are the same thing? A virus is malicious code that copies itself over and over in order to do damage to your computers data while Spyware is an umbrella term used to describe a variety of threats such as Trojans, Ransomware, Keyloggers, Cookies, Worms, etc that may do damage to your PC and/or privacy but do not have the intention of totally destroying your computers data and system unlike a virus. So your telling me I need an Anti-Virus AND an Anti-Spyware? Strictly speaking, SUPERAntiSpyware© is not designed to be Anti-Virus software. We target Spyware, a focus that allows us to respond quickly to the ever-growing groups of hostile software we address, with new definitions released multiple times a day, and concentrate on the technology that targets the most common threats in the wild. There are a lot of things that are often called viruses (many trojans, worms, and so on) that SUPERAntiSpyware© will remove, but it won’t remove true viruses such as boot-sector viruses. No one security tool can catch everything out there and protect you, which is why we recommend a layered approach. We recommend if you use an Anti-Virus, you supplement it with SUPERAntiSpyware© and if you only use SUPERAntiSpyware© alone, consider getting an Anti-Virus. SUPERAntiSpyware© has been designed to be compatible with popular Anti-Virus applications such as McAfee, Symantec(Norton), Kaspersky, Bitdefender, ESET NOD32, AVG, Avast, Panda, Avira, and so on.
  22. SUPERsupport

    repairing SASW

    If the issue is also affecting your copy of Malwarebytes alongside our software SUPERAntiSpyware it sounds like the issue is not with SAS but either your third party software, or your Windows Firewall settings. Please run the Complete Internet Repair tool by Rizonesoft - https://www.rizonesoft.com/downloads/complete-internet-repair/ Download, install and run the application. When the application opens, make sure every box is checked then click 'Go!'. This should resolve the issue you have been having with updating if you have a botched Firewall, or a botched Winsock, etc
  23. SUPERsupport

    repairing SASW

    Open SUPERAntiSpyware, click the tile called Help & Information found on the SUPERAntiSpyware main menu. On the right hand side under Troubleshooting click Allow Through Windows Firewall after following the prompts, please reboot your PC. After rebooting see if you can update SUPERAntiSpyware, does the error continue?
  24. SUPERsupport

    Eliminate Scan/Update Window

    Hello CeeCee, I recommend changing your Scheduled Scan settings. Make sure your Scheduled Scan is set to automatically quarantine and remove items, as well as the option to Show program windows while scanning is unchecked. I also recommend in your Automatic Update settings, unchecking all options under the section "Malware Database Updates". This should remove most of the alert windows you are seeing.
  25. It was using that definition and looking for that particular item on your machine, not that your machine is infected by it otherwise you would get an alert and could remove it post-scan.
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