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About SUPERsupport

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  1. Frequently we here at SUPERAntiSpyware HQ still encounter users who use Windows XP and Windows Vista and we have one thing to say, its time to move on. Yes it may have served you well and change is hard but it is for the better. Windows XP extended support ended on April 8, 2014 and Windows Vista extended support ended on April 11, 2017. These operating systems are now declared end of life and unsupported by Microsoft and no longer receive regular updates. As Microsoft has stated on their website: On top of Microsoft no longer supporting Windows Vista and XP, many software vendors no longer support these operating system either. The current versions of the popular web browsers Google Chrome and Mozilla Firefox no longer support these operating systems forcing many users to use outdated versions or extremely old versions of Internet Explorer which is rife with security flaws. Not good! We recommend all users of these unsupported operating systems update to at least Windows 7, if not 8.1 and 10. This will ensure your data is more secure and less likely to be stolen or destroyed by hackers or malware infections.
  2. SUPERAntiSpyware 6.0.1262 is now available for downloading from our main site and the update servers. Technology Changes Service release Misc. bug fixes Improvements to in-product performance and quality assurance telemetry
  3. Thank you for pointing out the typo we will fix that right away. Please open a ticket HERE so we can take a look at your update settings.
  4. SUPERsupport

    No detections ever!

    You are most likely not infected with anything and therefore would not detect an infection
  5. Please run our Force Update Tool It will force your SUPERAntiSpyware application to update to the latest version of the software and the latest definitions.
  6. SUPERsupport

    Free or Trial version?

    Hello Jim, Thank you for contacting us! You can download our free edition by clicking HERE it does not expire.
  7. SUPERsupport

    Lastest Version 6.0.1258 or 6.0.1260?

    We have located the issue it'll be fixed in our next update release.
  8. SUPERsupport

    Lastest Version 6.0.1258 or 6.0.1260?

    Current version is 6.0.1260 https://superantispyware.com/producthistory.html
  9. SUPERsupport

    com surrogate issues

    https://www.howtogeek.com/326462/what-is-com-surrogate-dllhost.exe-and-why-is-it-running-on-my-pc/ If you poke around in your Task Manager, there’s a good chance you’ll see one or more “COM Surrogate” processes running on a Windows PC. These processes have the file name “dllhost.exe”, and are part of the Windows operating system. You’ll see them on Windows 10, Windows 8, Windows 7, and even earlier versions of Windows.
  10. SUPERAntiSpyware 6.0.1260 is now available for downloading from our main site and the update servers. Technology Changes Service release Fixed long-standing issue that could affect Tech Edition under certain circumstances Changes to facilitate SUPERAntiSpyware partner builds Minor bug fixes
  11. SUPERsupport

    Can not update, program uninstalls

    Hello, If you are having issues installing on Windows 10 and are receiving the shortcut error please boot into Windows 10 safe mode and attempt the installation. To do so: Press Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings . Select Update & security > Recovery . Under Advanced startup, select Restart now. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
  12. SUPERsupport

    Can not update, program uninstalls

    What version of Windows do you use?
  13. SUPERsupport

    Stop scan from deleting passwords every time?

    What you did was correct, not deleting cookies will ensure that your passwords are not deleted.
  14. SUPERsupport

    SAS cycles on and off

    Hello Mac 29, Thank you for contacting us! I recommend you uninstall the software, reboot your PC, and reinstall the software. If you have issues uninstalling you can use the guide linked below: https://www.superantispyware.com/supportfaqdisplay.html?faq=47
  15. SUPERsupport


    Hello Oliver, Thank you for contacting us, I recommend you refresh chrome by doing the following and seeing if the issue continues after doing so: Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings. Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Show advanced settings link (as seen in the below example). Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settingssection is visible, as shown in the example below. Next, click on the Reset browser settings button. A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.