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GuiltySpark

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Everything posted by GuiltySpark

  1. GuiltySpark

    com surrogate issues

    They aren't using any CPU or maxing the memory so it looks OK, but if you'd like to test about other slow down issues you can try gmer to see what if anything it finds. But as SUPERsupport says it is pretty normal.
  2. GuiltySpark

    Stop scan from deleting passwords every time?

    Passwords are stored in Cookie format so you could simply not delete cookies or you may be able to create an exception within File / Folder exclusion list. Just select the Folder that stores your browser passwords and it should stop from deleting it.
  3. GuiltySpark

    EIOUNUCYM virus

    frst fixlist benq Sorry its taken so long Benq, but was busy yesterday. Here is your fixlist for FRST, just drop it into the FRST folder and run Fix Also you should remove via Revo Uninstaller the following; TuneUp Utilities iMesh
  4. GuiltySpark

    EIOUNUCYM virus

    Hi Benq, Can you download and run FRST and attach both log files back here Thanks https://support.malwarebytes.com/docs/DOC-1318
  5. Can you post a pic showing the file path SAS picks up? Thanks
  6. GuiltySpark

    Waking computer from sleep mode

    Unchecked the "wake from sleep" box in scan settings. www.superantispyware.com/supportfaqdisplay.html?faq=46
  7. Have you tried clearing your cache files? (Disk cleanup)
  8. GuiltySpark

    Feature Super Anti Spyware 7.

    I can't see this coming into play without making the program slow and bloated, but you never know. The ability to send suspect files already exists. Have you checked all settings in the program? There are options for this. See above answer. There is an issue with blocking .js in that it can break website functionality, personally I'd like to see much of the JS used in websites wiped out as it slows down page loads but developers love it so they can make their sites 'look great', they could probably do the same with .CSS but aren't as skilled as they think they are. (my opinions only) I'm sure the SAS Team will look at your suggestions though.
  9. GuiltySpark

    Question about recovering cookies

    I don't think you can get those back once they've been deleted. In future it may be beneficial to you to whitelist those sites you regularly login to, this should stop those cookies being scanned.
  10. GuiltySpark

    Only ONE detected item

    I don't think you have anything serious to worry about, it looks like a remnant of an adware cookie hence the 'deprecated' status. You can try downloading adwcleaner to double check, remove anything you don't want by checking the files it finds; https://toolslib.net/downloads/viewdownload/1-adwcleaner/
  11. GuiltySpark

    Only ONE detected item

    Can you post a full pic of the cookie(s) in question please. Thanks
  12. GuiltySpark

    Only ONE detected item

    Is it only one item or is it one detection which opens up to many (probably tracking cookies)? Have you changed anything in your browser set up?
  13. GuiltySpark

    How does System Investigator work?

    Yea sorry about that I am surprised though that a lot of the windows system files are rated as unknown, I would've thought they would've been accepted as known good from the start. I suppose it can be difficult when a file path is along the lines of %windows%xxx//xxxx-blah as they could be temp files and therefore possible malware but aren't they digitally signed?
  14. GuiltySpark

    How does System Investigator work?

    Well that's the Up-voted comments, now where's the Down-voted comments? I know I've said plenty of crap about Adobe and their Flash Player not to mention Adobe Air. Why don't you get a full list of users comments? I'm pretty sure not too many people would've left anything.
  15. GuiltySpark

    heuristic.backdoor.process

    Have you tried uploading it to VirusTotal as it may be a FP?
  16. GuiltySpark

    Only 1 result after a full scan

    Depends on your browser setup and which sites you visit, some sites have no cookies others like the news sites have a ton. Your browser may also be designed to delete cookies automatically or open in private mode, either way the cookies aren't a major problem.
  17. GuiltySpark

    False Positives for Renee

    I'm sure Gabe could give more details on this but 18 / 65 reputable engines detect it https://www.virustotal.com/#/file/c10cf4f651aa495e7adc05f06dcda84ace01fe5c80d21d2de5afa8ebf59c866b/detection it's not detected as a virus but a PUP (Potentially Unwanted Program).
  18. It's very difficult to know what was detected without moving that overlay box to see if it was mostly tracking cookies or if they were genuine threats (malware related), but SAS does / should have a Quarantine folder with a list of removed items so they can be restored, maybe??? www.superantispyware.com/supportfaqdisplay.html?faq=57 check the link for more info.
  19. GuiltySpark

    Constant error message during scan

    Hi jadinolf You can submit the result and the team should be able to find what's causing it. Incidentally, is there anything in event viewer?
  20. GuiltySpark

    Forum Theme

    Is there a dark theme that can be selected, this new theme is a little too bland for me...too much white space.
  21. GuiltySpark

    Problem

    Then that's probably why nothing is getting detected, I have a similar setup with Pale Moon browser. Just make sure you are using an AV in conjunction with SAS as they may search for different things.
  22. GuiltySpark

    Forum Theme

    Not sure about cool themes for Invision but there may be something here in the demo ; https://invisioncommunity.com/files/file/8421-surface-dark/ just select the themes at the bottom of the demo, colour scheme might need tweaking though.
  23. GuiltySpark

    Problem

    It could be that there is / are no problems to find. Are tracking cookies still detected?
  24. Hi Dunexx Please create a support ticket www.superantispyware.com/precreateticket.html Thanks
  25. GuiltySpark

    Something Has Taken Over

    Sounds like you did a Factory Reset, this would bring back all previous files / programs that were on the system when bought new. Check your user account to see if you are classed as User, Guest, or Administrator.
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