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  1. Earlier
  2. GuiltySpark

    com surrogate issues

    They aren't using any CPU or maxing the memory so it looks OK, but if you'd like to test about other slow down issues you can try gmer to see what if anything it finds. But as SUPERsupport says it is pretty normal.
  3. SUPERsupport

    com surrogate issues

    https://www.howtogeek.com/326462/what-is-com-surrogate-dllhost.exe-and-why-is-it-running-on-my-pc/ If you poke around in your Task Manager, there’s a good chance you’ll see one or more “COM Surrogate” processes running on a Windows PC. These processes have the file name “dllhost.exe”, and are part of the Windows operating system. You’ll see them on Windows 10, Windows 8, Windows 7, and even earlier versions of Windows.
  4. I believe I am infected by this com surrogate virus (or some other issue that is interfering with my CPU usage and searches). "COM" keeps appearing and disappearing from my task manager and using CPU, even after I end the task, and my computer is running slow. Running SAS does not pick it up or solve the problem. Can you tell me how to verify if I am infected with this or what the problem is? Thanks.
  5. SUPERAntiSpyware 6.0.1260 is now available for downloading from our main site and the update servers. Technology Changes Service release Fixed long-standing issue that could affect Tech Edition under certain circumstances Changes to facilitate SUPERAntiSpyware partner builds Minor bug fixes
  6. SUPERsupport

    Can not update, program uninstalls

    Hello, If you are having issues installing on Windows 10 and are receiving the shortcut error please boot into Windows 10 safe mode and attempt the installation. To do so: Press Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings . Select Update & security > Recovery . Under Advanced startup, select Restart now. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
  7. thefowles1

    Can not update, program uninstalls

    I'm also receiving the same error. Windows 10 Pro x64, build 1803. Previous installations went smoothly without issue; last time I updated was before the April update. I also have tried the fixes suggested in the very few locations where this error is reported; none of them worked. I suspect Win10 1803 may have to do with it, as is wont to happen...
  8. SUPERsupport

    Can not update, program uninstalls

    What version of Windows do you use?
  9. I tried to update and got error "Error creating shortcuts, aborting installation." I tried downloading and reinstalling but get the same message. I tried the "fix" to correct this error but it cannot work until the programs is installed. How to fix?
  10. SAS Malware Research

    False Positive (dvsdec.exe - Trojan.Agent/Gen)

    Hello DXMYNAME, Thank you for bringing this to our attention. I have adjusted the definition database and this file should no longer be detected as of database version 14708, which will be released within the next few hours. Update to 14708 and scan again (a restart of SAS may be required). Please let me know if this solves your issue, or if you have any other questions or concerns. Gabe Burch Primary Malware Researcher SUPERAntiSpyware
  11. The attached file is a component of NCH Software product(s). It has been falsely classified by the SUPERAntiSpyware engine on the VirusTotal service as Trojan.Agent/Gen: https://www.virustotal.com/#/file/9efb3cc10be69fd5ee2059df06e6761ed364c63af8f2046d113e5d2393663976/detection Please, reevaluate. Best Regards, Dmitry Polozok - NCH Software dvsdec.exe
  12. JennSuper

    Stop scan from deleting passwords every time?

    Thank you!!!
  13. SUPERsupport

    Stop scan from deleting passwords every time?

    What you did was correct, not deleting cookies will ensure that your passwords are not deleted.
  14. JennSuper

    Stop scan from deleting passwords every time?

    Okay I'm a novice. I unclicked the "scan internet browser tracking cookies." Is that correct? How do I select the folder that stores my browser passwords? Where would that be? Thanks!!!
  15. GuiltySpark

    Stop scan from deleting passwords every time?

    Passwords are stored in Cookie format so you could simply not delete cookies or you may be able to create an exception within File / Folder exclusion list. Just select the Folder that stores your browser passwords and it should stop from deleting it.
  16. Hello, Is there a way to set scans to stop deleting passwords every time? Thanks!
  17. SUPERsupport

    SAS cycles on and off

    Hello Mac 29, Thank you for contacting us! I recommend you uninstall the software, reboot your PC, and reinstall the software. If you have issues uninstalling you can use the guide linked below: https://www.superantispyware.com/supportfaqdisplay.html?faq=47
  18. Mac29

    SAS cycles on and off

    I click on update definitions from the SAS 'window' but then the appl just flashes on and off. The window with the boxes for scan, etc. disappears, then after a while it reappears. But it never does anything. I can click on update the program as well. Nada. Just flashes the window on and off. What's happening? Should I uninstall and reinstall? Sorry if this has been asked before but my search only brought up posts with "and". Not vy useful. Thanks, Mac
  19. SUPERsupport

    www.csclips.club

    Hello Oliver, Thank you for contacting us, I recommend you refresh chrome by doing the following and seeing if the issue continues after doing so: Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings. Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Show advanced settings link (as seen in the below example). Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settingssection is visible, as shown in the example below. Next, click on the Reset browser settings button. A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.
  20. Oliver Williamson

    www.csclips.club

    A popup from http://www.csclips.club/vid/ keeps coming up once every day in Chrome, and neither SUPERAntiSpyware nor Bitdefender detect anything on my computer. This looks awfully suspicious, so I wonder if SUPERAntiSpyware has had time to look into it yet or is even aware of it. Has anybody else seen csclips.club? http://www.csclips.club/vid/368?sid=3955&c=0.015468&cte=GcsAX9+Jj48Ori9SLYHctw==
  21. SUPERsupport

    Windows 10 wont update to Creators, due to SAS

    Hello Leifan, Please open a ticket with us by clicking here
  22. yes i try it but dont work, in safe mode the update doesnt work
  23. SUPERsupport

    Windows 10 wont update to Creators, due to SAS

    Have you tried to boot into Windows 10 Safe Mode with Networking and attempt to update through Safe Mode? Press Windows logo key Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button in the lower-left corner of your screen, then select Settings . Select Update & security > Recovery . Under Advanced startup, select Restart now. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode. Or if you'll need to use the Internet, select 5 or F5 for Safe Mode with Networking.
  24. Maurinho

    Report false negative?

    Hello, Now the file is discoverable, thank you. You can close this topic.
  25. i run it , appears like fix some issues but when i click again to update says the same, and dont update the pc , appears you'll need to uninstall or remove the superantispyware manually....
  26. SUPERsupport

    Windows 10 wont update to Creators, due to SAS

    Run the update troubleshooter found in this link. Select Download troubleshooter for Windows 10 to run the check. https://support.microsoft.com/en-us/help/4027322/windows-update-troubleshooter
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