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  1. Today
  2. Thanks for the heads-up. I just opened SAS and asked for the DB update and it worked. Now I am up to date at 15601. Look like someone was able to fix the issue.
  3. Just updated to the newest definition update 15601. The program did the update itself. Go figure....
  4. Yesterday
  5. Thanks for the info; based on your experience I will certainly not try a manual (forced) database update (downloads can be found on this page). I'm still on DB version 15598 and SAS tells me I'm up to date .... (and we know that this is not correct). There seems to be some kind of bug in the update procedure; hopefully someone from SAS will give us an explanation very soon.
  6. So I got myself to: SAS version 8.081040 Database Definitions: 15598 By doing the Manual update of the SAS version from the website. Then I got a reply from Customer support that asked me to run the Force Update tool and they sent me the link. I ran the tool and it set my Definitions back to 15595! Wow , now I am really confused. It shouldn't be so hard!
  7. I just did the exact same thing. Rather than wait for a notification, just like you I manually updated to version 8.0.1040(installation over the top) AND asked for database check. And just like you it only takes me to 15598 instead of the 15601 that is listed as available. Thanks for all your input. It helps !
  8. Hi KEL1, I updated manually to version 8.0.1040 (installation over the top) AND asked for a database check. However, as mentioned previously, database updated to version 15598 only (I just see that the latest one is now 15601 already!). And I can confirm: with SAS version 8.0.1038, the database version stays at 15595. Hopefully SAS reacts quickly on this annoying issue.
  9. Based on your note I looked and my SAS version is still at 8.0.138. It looks like an update was posted yesterday, however , I have not been notified and can not update yet. I also , still can not get definition updates above 15595. Maybe when I get the notification to update to SAS 8.0.1040 , it will then allow definition updates. Maybe someone from SAS will let us know. Thanks for your comments.
  10. Hi, I have a similar problem: I just updated SAS Pro to latest version 8.0.1040 and database version is now 15598 but should be 15600 ... ( Win10 1903 - Build 18362.207) Thanks for your help!
  11. The last time Definition updates happened was 6/24/2019 15595. According to the website the newest is 6/25/2019 15600. Looks like no updates from 6/25/2019 are being allowed to post. I tried requesting updates and it tells me I am up to date with 15595. I also tried the Manual Definition update , but nothing updates. It stays at 15595.. What Am I doing wrong? Thank you for your help!
  12. Last week
  13. Earlier
  14. Oh, it's really a pity... Actually I had to uninstall SAS because I hadn't got any replies. But it's quite an annoying problem I see. And if you work in any other browser, it happens any way?
  15. I assume that most trackers are saved in the specific browser's data folder or cache. If that is correct, what browser's trackers can you find? Vivaldi? Brave? Opera? Cliqz? Edge? Also, do you also check for Flash trackers? Thanks
  16. Thanks for the information and suggestions, I will perform the second scan you suggest. Have a great day.
  17. it should auto remove the file items usually these are just browsing cookies. best way is to clear your browser and run a second scan without surfing the net to see if the detections are still showing.
  18. Greetings, after scanning my laptop, in the Scan Log of SUPERAntiSpyware, I have the following diagnosis: SUPERAntiSpyware Scan Log https://www.superantispyware.com Generated 06/09/2019 at 03:34 AM Application Version : 8.0.1038 Database Version : 15563 Scan type : Complete Scan Total Scan Time : 02:07:38 Operating System Information Windows 10 Professional 32-bit (Build 10.00.17134) UAC On - Limited User Memory items scanned : 932 Memory items detected : 0 Registry items scanned : 20586 Registry items detected : 0 File items scanned : 23025 File items detected : 3130 I would like to know if the FILES ITEMS DETECTED have already been removed, or if I have to take any additional action. Thanks in advance for your reply.
  19. I have the same issue. It's mildly irritating. My desktop computer is left to backup overnight and automatically scan at 2.00 am. I'm sure the whole thing used to complete automatically before. Now I have to complete in the morning. (#firstworldproblems)
  20. Would like a response from Superantispyware of this issue been reporting this error for over 3 months now and my subscription is going to waste.
  21. Good Afternoon I have had SAS Pro installed for a few years now and have always been happy with it. Recently, however, the Complete Scan times have been creeping up until yesterday it took 49.5 mins to scan my computer which has only just over 108 GB of storage used. SAS Support suggested I uninstall and re-install the program - which I did today and did reduce the scan time to 34 mins. This does still seem to be a bit high and is around twice the time taken this time last year. I am wondering if this is reflecting an increased number of photos (all taken by me) stored on the computer in Windows Photo Viewer - approx. 20GB now. Is it necessary to keep re-scanning all these photos or can I exclude them from the scan? If they can be excluded how do I do that? I can only find how to add folders, not to skip them. Hope you can help. Regards Roy. OS. Windows 10 Home 1809 17763.504
  22. Over the past several weeks, the program (SAS, pro version) has been slowing down as it deletes. Yesterday, after detecting 481 files of questionable character, cookies, bots, etc., I continued to let the program get rid of them. To my surprise, it started out more slowly than ever, so I decided to time it. It took 2.5 hours to delete them all. This has happened before, but not this bad. It should also be mentioned that, of the other 4 machines I use in my small business, non of them have this problem. I contacted support twice submitting my problem but they went unacknowledged. Anyone have any idea why this would happen? These are serious business only machines, operated by my wife and myself. Malwarebytes is my other defense program.
  23. Emailed this error several times and keep getting error. Also tried this http://cdn.superantispyware.com/SAS_ForceUpdate.exe and it didn't work. See attached error.
  24. The scan runs for 1 minute and get a pop-up stating an error occurred please submit your email with the error. Been doing this the last 4 months, my paid subscription is going to expire and can't use the program. TIA Frank.
  25. Hello, Just recently Fire Fox discontinued the Add-on extensions... I would like to know if the SAS Pro version can be setup to operate like Ghostery or Ublock Origin extensions?? I want to know if the SAS Pro version can stop all the Tracking cookies before they're saved on the computer..??? My system is WinXP and Fire Fox Thanks
  26. I have SAS set up to scan my computer every night sometime after midnight. If I don't exit out of my open Chrome windows at night, when I return in the morning, I will have lost my connection to the internet. When I try to reconnect to the internet via the Windows internet access interface, none of my available networks appear. When I try to reach the Network and Internet Settings via the Windows Settings route (ie, the gear button) I get a blue screen with a continual buffering symbol. My only recourse has been to restart Windows. (I am running Windows 10, btw.) This happens every time I forget to exit out of Chrome before leaving my computer for the evening. Obviously, the work-around for me is to exit out of Chrome every night, but I would prefer to fix whatever problem is happening so this isn't necessary. Any thoughts?
  27. I have a similar problem. I have SAS set up to scan my computer every night sometime after midnight. If I don't exit out of my open Chrome windows at night, when I return in the morning, I will have lost my connection to the internet. When I try to reconnect to the internet via the Windows internet access interface, none of my available networks appear. When I try to reach the Network and Internet Settings via the Windows Settings route (ie, the gear button) I get a blue screen with a continual buffering symbol. My only recourse has been to restart Windows. This happens every time I forget to exit out of Chrome before leaving my computer for the evening. Obviously, the work-around for me is to exit out of Chrome every night, but I would prefer to fix whatever problem is happening so this isn't necessary.
  28. My scheduled scan never automatically finishes? Always waiting for me to click on "continue" to finish it up, is there a way to fix this?
  29. Hi BradEdit, Can you tell us what OS and version of Chrome ( chrome://settings/help or chrome://help )you are using? Also, what version of SAS do you have installed?
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