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  3. I have found looking at the scan log that many of the folders that Superantispyware says it is deleting items from, no longer exist. this is especially true for google\chrome folders with ...\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES as one of the sub folders. If I look at the path COOKIES is no longer there??? Not sure why they find items in folders that no longer exist. When it tries to delete these files it takes the program a long time since it is trying to find non-existent items. At the very least it should find the first item and see that it is in a non-existant folder and from that point on if another item is pointed to that folder just recognize it is deleted and go on. But it seems to try each and every item taking a long time to try and delete it.
  4. Earlier
  5. I guess the only answer will be silence. Why bother?
  6. I have yet to receive a reply from an email I sent on November 19.
  7. I used also the web form. Lets see if I get a reply.
  8. I have also a lifetime license but cannot send a message. One cannot write to the message field. I tried Chrome, Egde and Brave.
  9. Yeah I would reccomend closing all web browsers during the scanning process. If they are open it can cause issues causing scans to take a long time.
  10. I would try to disable the removal of cookies during the scan and see if it doesn't continue to occur after that.
  11. After running SAS I don't get the login page to Reddit. If I go to incognito mode then to Reddit I do get a login page. This only happens to the Reddit log in, all other links work fine....
  12. I am running the free edition for SAS. The date on the .exe is Oct 4, 2020. Ever since this build came out it gets slower while removing items. Today I had 741 cookies ant SAS has been running over an hour and the progress bar is at about 25%. Any suggestions?
  13. Hi, I unfortunately had drive L: an external USB3 drive with 8TB data connected. After 23h scanning SUPERAntiSpyware (current release, Trial period) now hangs for about 33 hours on a Firefox Profile backed up on that external drive under FileHistory. I gave it a chance, because it hung on another FF profile for 9 hours and then keeps on scanning. It may be an issue due to F-Prot for Windows (current release 6.0.9.6, 2011, engine 4.6.5, sig def 15.12.2020, EOL 2021) with recent signatures are scanning also the same drive ... How can I tell, it's still scanning? The Elapsed Time Counts are ok and working. Also I got some messages about the trial with offering to buy the product and about a scheduled scan job, that can not run, while another scan job is running. So maybe its working. Maybe Process Explorer? Edit: SUPERAntiSpyware seems still to be alive. updating the locate database over the 8TB external USB drive had last long, too. A week or so. floogy@win10_20H2, cygwin~ $ stat "C:\ProgramData\SUPERAntiSpyware.com\SUPERAntiSpyware\AppLogs\SUPERANTISPYWARE-12-14-2020( 5-3-29 ).SDB" Datei: C:\ProgramData\SUPERAntiSpyware.com\SUPERAntiSpyware\AppLogs\SUPERANTISPYWARE-12-14-2020( 5-3-29 ).SDB Größe: 29778980 Blöcke: 29120 EA Block: 65536 reguläre Datei Gerät: e1a77e10h/3785850384d Inode: 61924494876864443 Verknüpfungen: 1 Zugriff: (0644/-rw-r--r--) Uid: ( 1000/ Gerhard) Gid: ( 513/ None) Zugriff : 2020-12-17 09:31:08.163599400 +0100 Modifiziert: 2020-12-17 09:31:04.033598900 +0100 Geändert : 2020-12-17 09:31:04.033598900 +0100 Geburt : 2020-12-14 05:03:29.557813200 +0100 floogy@win10_20H2, cygwin~ $ stat "C:\ProgramData\SUPERAntiSpyware.com\SUPERAntiSpyware\AppLogs\SUPERANTISPYWARE-12-14-2020( 5-3-29 ).SDB" Datei: C:\ProgramData\SUPERAntiSpyware.com\SUPERAntiSpyware\AppLogs\SUPERANTISPYWARE-12-14-2020( 5-3-29 ).SDB Größe: 29789385 Blöcke: 29120 EA Block: 65536 reguläre Datei Gerät: e1a77e10h/3785850384d Inode: 61924494876864443 Verknüpfungen: 1 Zugriff: (0644/-rw-r--r--) Uid: ( 1000/ Gerhard) Gid: ( 513/ None) Zugriff : 2020-12-17 10:25:51.946950900 +0100 Modifiziert: 2020-12-17 10:25:51.946950900 +0100 Geändert : 2020-12-17 10:25:51.946950900 +0100 Geburt : 2020-12-14 05:03:29.557813200 +0100 Okay, I see my System committed 30,2 GiB of memory, while I got 24GiB RAM available. So, due to swapping it slows down, at the moment. I'll see how it goes, with Firefox etc. closed. I will report here.
  14. What is your version number of the software? It can be found at the bottom of the program's window.
  15. We are still working on this issue, thank you for your patience.
  16. Private Message sent to SASupport, Online Web Form help submitted weeks ago... and yet nobody responds or answers any questions? I have "2" separate questions not even involving this thread topic and nobody seems to be at home? What kind of operation is this?
  17. And now Avira acquired by NortonLifeLock: https://techcrunch.com/2020/12/07/nortonlifelock-acquires-avira-in-360m-all-cash-deal-8-months-after-avira-was-acquired-for-180m/ How is that going to affect our Lifetime Pro licenses? @SASupport also any news??????
  18. I'm having the same problem as @Triple Helix has sending a PM. @SASupport I sent you an email with the Licenses information. 2 Licenses, each for 2 computers per license. = covering 4 computers total.
  19. 22 November 2020 Build 10.0.1214 SAS keeps advising that "A Product Update is Available", then commences to call error message "UPDATE ERROR!". Easily reproducible. Been doing this for about 10 days or so. Other daily database updates seem to process OK I can be reached on Facebook, and I subscribe to the Facebook SAS Group. Joseph Rotello Knoxville, TN
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