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  3. Hi PaulGr, Just checking in to see if you still need assistance with this issue. Thanks! Geoff
  4. Earlier
  5. Hi PaulGr, Can you please send me a PM with your registration code and I'll help you disable the scheduled scan. Thanks! Geoff
  6. Hello, My subscription to Professional X recently expired. I get popups every day saying that a scheduled scan couldn't happen and that I need to renew the subscription. But, if I go into the "scheduled scanning" area I can't find a way to disable the scheduled scans. All it tells me is I need to upgrade. Is there a way to disable the scan without upgrading and without uninstalling? Thanks
  7. Hi Everybody, The 10.0.1242 build is available for public download now: https://www.superantispyware.com/download.html We'll make it available as an automatic update in the next few days. Take care, Geoff
  8. Hi Everybody, Just checking in to see if anybody was able to try out one of the test installers above? Looking for any feedback before we move into final testing. Thanks! Geoff
  9. Awesome, thanks for the update and Merry Christmas to you also! Regards, Geoff
  10. The update works ! Thanks !! Merry christmas !!
  11. Hi Everybody, We've got a new evaluation build available that contains some minor under-the-hood changes and fixes. Would you be so kind to download, install, and test? Here are the download links: Free: https://securedownloads.superantispyware.com/downloads/tmp/1242/SUPERAntiSpyware.exe Pro X: https://securedownloads.superantispyware.com/downloads/tmp/1242/SUPERAntiSpywarePro.exe You really shouldn't notice anything earth shattering, but CPU and disk usage may be reduced slightly for some, especially if it's a brand new install. Thanks!
  12. Hi skyburnner, We looked into this and made an update to the product that might resolve the non-detection issue. Could you please check for updates and then run a Quick Scan and let us know if you are now seeing detections? If that does not work, could you please exit SAS and then download and run the latest installer here: https://securedownloads.superantispyware.com/SUPERAntiSpyware.exe Thanks! Geoff
  13. Hi skyburnner, Thanks for contacting us. Can you tell us what your Windows specifications are - specifically, Edition, Version, OS Build: https://support.microsoft.com/en-us/windows/see-which-version-of-windows-you-have-12d35019-4da9-0cb1-ba47-f8b031b712ad What browser(s) do you use - what version of Chrome? Thanks! Geoff
  14. HI guys , Google brought me this topic back. I'm having the exact same problem. Since the last version update my software doesn't find ANY THREATS anymore.... I have already reset the program returning to all the original settings and had no results. Any advice ?
  15. Hi Will, Thank you for trying that out. Best of luck with your health and positive wishes for the New Year!! In the meantime, we'll try to see if we can reproduce the behavior you've been experiencing here. Take care, Geoff
  16. Hi again, Geoff! I paused Kaspersky and ran an SAS file scan, but SAS stopped responding and hogged the CPU. I'm an old guy in poor health, so I'm going to have to put this problem on the back burner while I deal with medical issues for the next few days. I like to scan each of my downloads with two different scanners to increase the odds of catching malware, so I checked at answers.microsoft.com to find out how to use Windows Defender to scan individual files and found this advice: "Windows Defender is adequate protection if you have good browsing habits, however for spot checking I would use the industry standard Malwarebytes on-demand scanner." So I've downloaded it and it seems to work without putting any strain on my system. After the holidays I'd like to try again to get SAS working on my system. Many thanks for your prompt and helpful replies. Hope to see you again next year! Will in Seattle, a.k.a. "Clueless"
  17. Hi Will, Thanks again for the detailed information provided in your response. Could you try two things for me just to see where we end up? If temporarily disabling Kaspersky and then testing the scenario doesn't work, can you then try... ...to boot your PC into Safe Mode (Safe Mode with Networking is fine), run SUPERAntiSpyware there - if you do not have the right-click context menu available, please do a Custom Scan on a folder instead. Does this make any difference in the behavior? Thanks! Geoff
  18. Hi Geoff! Thanks for the speedy and helpful reply to my post. Here are my answers to your questions: 1. Yes, I was using the right-click context menu scan. 2. The same behavior results with a single MP3 in a folder, it doesn't matter which MP3. 3. I checked Safe Mode Scan on the Help & Registration tab screen, and then clicked OK, and SAS became unresponsive again, and the CPU usage shot up to 40%. So the problem seems to occur even when SAS is not actually scanning a file. 4. I can't recall installing any new software (But my memory's not all that reliable these days; I'm an old guy, nearly 80, so "senior moments" have become a way of life for me). I do have the free version of Kaspersky Security Cloud running in the background at all times, though. Should I try turning off Kaspersky to see if that is the culprit? I could unplug my laptop from my wired network and try that. Would that be safe? Will in Seattle a.k.a. "Clueless"
  19. Hi Will, Thanks for the detailed problem of your description! This is actually a fascinating problem and not at all what I would expect from scanning a MP3. When you initiate the scan, are you using the right-click context menu scan (i.e. SUPERAntiSpyware -> Scan selected file(s))? If you put the MP3(s) in question in a folder and perform a Custom Scan on that folder, does the same behavior result? What about going to the Help & Registration tab screen and checking the box "Safe Mode Scan"? If you do that, does the same scan behavior happen? Obviously, the natural questions come up - like, have you installed any other PC security software recently or made any other changes to your SAS settings or PC settings in general? Most likely the answer is no - but it doesn't hurt to ask. Typically these scan "hang" type issues are associated with interference from other security products. Thanks! Geoff
  20. Gosh Roy, no problem! It's actually a little confusing and if we get the chance we'd like to update that on/off switch to be more intuitive. Thanks, Geoff
  21. I download a lot of MP3s from the web, and always scan them with SAS before playing them. Well a few days ago I downloaded an MP3 and, as usual, scanned the file. But SAS didn't behave the way it used to. It used to show a little pop-up window showing that it was scanning the file, but this time nothing happened. And then after more than 8 minutes an orange SAS button appeared on my Windows 10 taskbar. I clicked it and then finally the SAS pop-up window appeared. But in the bar at the top of the window it said "Not Responding." I tried to close the window by clicking the little "x" in the upper right corner, but nothing happened. I opened Windows Task Manager and found that the SAS usage was tagged as "Very high" and that its CPU usage was 40.4%. Since the SAS window was unresponsive , I used Task Manager to end it. Since that incident SAS has behaved the same way each time I've tried to scan an MP3 file. So I tried uninstalling it, downloading the latest version, and installing it. But it continues to behave the same. I've continued trying to use SAS, and it seems that if I just let it sit for a long while after running a scan, it will eventually become responsive again. But this behavior makes the program almost unusable, and while it's sitting there unresponsive, it is hogging nearly half of my CPU's capacity. I'd be grateful for some help figuring out how to get SAS working properly again. Will in Seattle a.k.a. "Clueless"
  22. Thanks Geoff - such a speedy reply much appreciated. Sorry, never thought of that !! What a dummie I am! Regards, Roy.
  23. Hi tmarsh, Did you register your fresh install using your existing registration code? On the main UI screen, what happens if you click on the Automatic Updates button? Thanks, Geoff
  24. Hi Roy, Under the Scheduled Scanning screen, there is a lined-out red circle towards the top. If you click it, all scheduled scanning will be disabled. Thanks, Geoff
  25. Just noticed the automatic database update is disabled with no way to re-enable it. I have just recently updated to windows 11 but did a fresh intstall and saw a post indicating it might be something to do with regristration. Any ideas?
  26. I am running SAS Pro on a Lenovo laptop with Windows 10 Pro 21H1. Please can you tell me how I can disable the Scheduled Scanning function in the programme. Regards, Roy
  27. Please send me an email at support@superantispyware.com
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