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Taffy_078

(SOLVED) Signing-in problems

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Hi. Whenever I sign in I go through failed/error messages. I click on my Norton Identity Safe Vault and that gets me through but via a screen - attached -  saying there's been a problem although I'm now signed in.

I saved my sign-in ID & password in the Vault as a single step sign-in. Should I switch to a two-step sign-in? That's what I'm having to use at the moment to sign into Outlook mail and/or my Microsoft account.

 

 

SuperAS sign-in problem 2016-11 22nd.PNG

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Thanks for reopening this. Here's the info you asked for:

I Clicked on Existing User-Sign in > got Sign In window > Unchecked Remember Me (in case it’s remembering incorrect info)>

Norton Vault didn’t auto-populate the window so I opened the Vault, found SAS, clicked on it and got “Sorry – there is a problem. The page you requested does not exist. Error code 2S100/6” on this page: http://forums.superantispyware.com/index.php?app=core&module=global&section=login

Opened Vault, got the Sign In Name & Password and entered manually > got the same error message but this time on this page

http://forums.superantispyware.com/index.php?app=core&module=global&section=login&_fromLogin=1

But I was actually signed in despite what was showing.

However, what in the UK is referred to politely as Sid's Law has kicked in since. In the absence of a notification email I signed in just now to check. I didn't get the error message pages! Thanks.

 

 

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The forum was glitching a couple of times due to background work I think, most of it seems to have settled down now.

I'll keep this thread open for a while so if it happens again you can post back.

Thanks for the update.

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On ‎18‎/‎12‎/‎2016 at 0:04 AM, GuiltySpark said:

The forum was glitching a couple of times due to background work I think, most of it seems to have settled down now.

I'll keep this thread open for a while so if it happens again you can post back.

Thanks for the update.

Hi - it's happened again, although I still got through in the end. The difference this time was after the first failed attempt, instead of the small Sign In window top right there was a large sign in window in the Left, bottom quarter of the screen. It was there for only a split second so I couldn't get the URL. I'll try again later.

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16 minutes ago, SUPERsupport said:

Hello Taffy_078

Next time you see that issue, please share the URL if you can of the error.

 

 

Hi - I've managed to replicate it. After these steps: Clicked on Existing User-Sign in > got Sign In window > Norton Vault didn’t auto-populate the window so I opened the Vault, found SAS, clicked on it and got “Sorry – there is a problem. The page you requested does not exist. Error code 2S100/6” on this page: http://forums.superantispyware.com/index.php?app=core&module=global&section=login

At that stage instead of clicking Sign in at the top, I clicked Sign in underneath the "Sorry there is a problem" message and got this larger sign in screen on http://forums.superantispyware.com/index.php?/login/

It still gave me the error Sorry there is a problem but I was signed in.

SuperAS sign-in problem 2016-12 19th 16.22.PNG

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15 hours ago, SUPERsupport said:

I would make sure your Norton vault is pointed to this URL http://forums.superantispyware.com/index.php?/login/

And not a different URL

Many thanks. For some reason, I'd saved the forum in my Favourites as  http://forums.superantispyware.com/ and have been trying to sign from there - hence the problems.

I've now changed both that forum shortcut and my Norton Vault to point to http://forums.superantispyware.com/index.php?/login/ as you suggested and it's now working normally.

Thanks again. Your help is much appreciated.

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