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Can't remove D.7769domain trojan horse

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Your software doesn't remove the trojan horse. It creates popup windows. I've tried numerous methods to remove it, that were advised on different antimalware sites. Still, no luck. This includes resetting my Firefox browser. You can google "D.7769domain" to learn more about it. Anyway, I use Windows 10 32 bit, latest version of Firefox browser. Wondering if you can help me here. Your search engine doesn't find it discussed in your forums or support section. Thank you.

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