2 replies to this topic

[oldswirlo]

Hi, I'm a real newbie here and I hope you can help:

I came up with some bugs and upon running superantispyware, I was given the following critical threat after the scan (in the registry):

Malware.Trace
HKU\S-1-5-21-4189757825-2250240778-789212680-1000\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON#SHELL

I should mention that I could only run the computer in Safe mode with networking. Well, I took the steps to remove the threat as directed by superantispyware and now when I try to load the computer regularly, it won't start at all. I can still load the computer in safe mode and my files seem intact.

What should I do? I should mention that this is a netbook running windows 7 starter.

Thanks for your help!
Below is the whole log if it helps (minus the cookies):



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/19/2012 at 04:16 PM

Application Version : 5.5.1012

Core Rules Database Version : 8929
Trace Rules Database Version: 6741

Scan type : Complete Scan
Total Scan Time : 00:46:17

Operating System Information
Windows 7 Starter 32-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 461
Memory threats detected : 0
Registry items scanned : 34750
Registry threats detected : 1
File items scanned : 26034
File threats detected : 231

Malware.Trace
HKU\S-1-5-21-4189757825-2250240778-789212680-1000\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WINLOGON#SHELL

[GuiltySpark]

Hi oldswirlo ,

When you boot up the netbook is there an option to select repair ?

Maybe in the F8 options Or F5.

[SAS Customer Service]

Please create a support ticket so we can issue a diagnostic, you will be able to run it in safe mode with networking.