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SAS Customer Service

How to submit False Positives

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If you believe an item is being detected as a threat incorrectly, please use the built-in false positive reporter at the end of the scan so our definitions team can gather the necessary information about that detection. To do this, run a scan so the item is detected, then on the Scan Results screen select the individual item being detected and click the "Report False Positive" button on the right.

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