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#1 Telstar

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Posted 10 February 2012 - 06:06 PM

Hi,

Dell Inspiron 570 PC
Windows7
Firefox/IE9

SuperAntiSpyware Free Edition

Every since a SuperAntiSpyware Free Edition product update I installed yesterday, anytime I click on the program to do anything (scan/update/etc.) I keep getting this popup in the lower right-hand corner of my screen:

Posted Image

What can I do to stop it? Since I had already updated the program, it is now a useless reminder.

I'm thinking of uninstalling and then reinstalling the program and perhaps that might fix it.

What do you recommend?

Thank you!

Gene

#2 SAS Customer Service

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Posted 10 February 2012 - 06:35 PM

Did you click Update Now? There were 2 updates in the last week or so. If so and it is still popping up, just reinstall with the newest version here: http://cdn.superanti...AntiSpyware.exe
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www.superantispyware.com

#3 Telstar

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Posted 10 February 2012 - 06:40 PM

Thank you for your quick reply.

Yes, as I always do when opening SuperAnti, I first click on Update Now.

I just opend SuperAnti again, clicked on Update Now, and the three items indicate "Complete". And the popup appeared at the same time.

I'll follow your suggestion to reinstall using your supplied link.

I'll let you know the result and whether I still get the popup after that.

Thanks,

Gene

#4 SAS Customer Service

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Posted 10 February 2012 - 06:47 PM

Clicking "Update Now" in the application and "Update Now" on the pop-up are different - in the application you are only checking for definition updates, that pop-up is notifying you of an application update. You can just click "Update Now" on the pop-up to update the application. Reinstalling is fine too.
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#5 Telstar

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Posted 10 February 2012 - 07:08 PM

You can just click "Update Now" on the pop-up to update the application.


Right, that's what I had been doing each time the popup appeared but, as I said, it was persistently continuing to pop up even after the application update.

Reinstalling is fine too


Which I've done.


Control Panel>Add/Remove SuperAntiSpyware
Reboot
Run CCleaner
Reinstalled per your link above
Clicked on "Check for Updates"
Ran a Quick Scan
10 items detected
Rebooted as requested
NO popups appeared
So, all is well.

Thank you for your quick attention and solution, it appears the issue has been resolved to my complete satisfaction.

Thank you also for providing such a terrific security program, one I have relied on for many years and will continue to use and recommend for years to come.

Best regards,
Gene

#6 SugarFree

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Posted 13 February 2012 - 11:57 AM

I am also having this problem.

I was on version .1142 and the pop up "a product update is available" i started the update it downloaded the update and looked like it was installing but it never confirmed after (yes i run it as admin).

After doing this a few times and getting nowhere i manually downloaded .1144 from the website and installed it, it installed fine but when ever i reboot or manually check for updates i keep getting the popup "a product update is available"

any idears?

#7 SAS Customer Service

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Posted 13 February 2012 - 06:12 PM

Do a complete uninstall: http://www.superanti...lay.html?faq=47

Restart your computer, then reinstall:
http://www.superanti...m/download.html
Customer Service
SUPERAntiSpyware
www.superantispyware.com




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