17 replies to this topic

[JRosenfeld]

I have SAS free 5.0.1142 on XP SP3. I use manual update. Last update was 3 days ago, version 8091. All I have had since when checking for updates is 'definitions up to date'.

That's OK by me if it is correct, I hope you enjoyed a break. But if there have been updates since, please advise on what I should do.

[SAS Customer Service]

8091 is indeed the latest update.

[JRosenfeld]

Thanks for reassurance.

[slswyoming]

I do not feel reassured. Norton on my other computer has done multiple def updates every day. "lilupophilupop.com SQL injection infects over 1000000 pages" that is website pages infected with malicious code, only a few thousand just a few weeks ago.
http://www.cyberwarn...-1000000-pages/


SAS response to this virilent threat is to take off for the holidays. Now, I believe everyone should have time off. But, like police and firefighters, that is not the type of business they are in, someone needs to be on duty, vigilant all the time. Threats don't stop for holidays, if anything, they increase, as the link details. The last SAS update was 10am pacific time on Friday. It will now be Tuesday before they release the next update. That's 4 days.

Be extra careful. But then, how do you know which pages you visit might be part of the 1 million+ now infected?

[throkr]

8091 is indeed the latest update.

and this update is now dated last friday ! It would be nice (and suitable ?) to get a more recent update by now ...

[Cyberchief]

Since the company has changed hands the updates have really gone down the drain. There are no updates on the weekends, and now the definition hasn't been updated since 30 December. How many ways can a company fail? Not supporting their product is a good way to start. Threats are generally more aggressive on holidays because so many people are on their computers. The big problem is with the lack of definition updates and program updates have really caused some to look to other programs for the same as this one use to support. Whether you have a lifetime subscription or and annual one updates are part of the process. Before the changing of ownership this was not a problem, since the change it all of the problem. Why would you reccomend a product that has very little support? Even this Forum has suffered from the change. It seems like they want to loose sales and repeat business. Once I read about the discussion of lifetime versus annual subscriptions. The comment said if you give something for a lifetime you loose money because no one has to buy the program. What about people who have a lifetime subscription telling their friends about a worthwhile program that actually does what it says. There are a lot of ways to generate sales, the best way I know is with satisfied customers who recommend your product to friends and family. This needs to get better or the millions already sold will be the statistic remembered, with no increase in sales. I'll probably get banned for this comment but what will I actually loose? Windows 7 Pro x64 SP1, MSE 4.0 Beta, SAS

[ProTruckDriver]

Since the company has changed hands the updates have really gone down the drain. There are no updates on the weekends, and now the definition hasn't been updated since 30 December. How many ways can a company fail? Not supporting their product is a good way to start. Threats are generally more aggressive on holidays because so many people are on their computers. The big problem is with the lack of definition updates and program updates have really caused some to look to other programs for the same as this one use to support. Whether you have a lifetime subscription or and annual one updates are part of the process. Before the changing of ownership this was not a problem, since the change it all of the problem. Why would you reccomend a product that has very little support? Even this Forum has suffered from the change. It seems like they want to loose sales and repeat business. Once I read about the discussion of lifetime versus annual subscriptions. The comment said if you give something for a lifetime you loose money because no one has to buy the program. What about people who have a lifetime subscription telling their friends about a worthwhile program that actually does what it says. There are a lot of ways to generate sales, the best way I know is with satisfied customers who recommend your product to friends and family. This needs to get better or the millions already sold will be the statistic remembered, with no increase in sales.

Cyberchief are you a mind reader? I was thinking that same thing this weekend as you stated above. SAS stated there would be changes down the road. Looks like no updates on weekends and Holidays, No Lifetime licenses anymore, what next?

[Cyberchief]

There are s very few programs that acually do what they say. Especially when you are tryng to keep you computer safe. This was such a good program before I really can't understand why it was sold? There are things that I don' know about the change of hands but I do know what will hapen down th road, people will loose interest and look for other alternatives to this one, why help the competition? I realy like using the pogram it along with MSE 4.0 Beta are all I have needed to keep my machines clean. Thanks for the support and hopefully things will get better this New Year?

[SAS Customer Service]

New ways of deploying definitions in off-periods are in the works. We've also hired more malware researchers; once everything is up and running SAS will be better than ever.

[ProTruckDriver]

New ways of deploying definitions in off-periods are in the works. We've also hired more malware researchers; once everything is up and running SAS will be better than ever.

Thanks for the reply. At least we all know what's happening now.
Sounds Good!

[gail22]

If you don't improve support and updates, I'm going to request a refund. I see that there have now been no updates Since Friday, January 6, 2012. NO UPDATES FOR DAYS, OVER & OVER AGAIN?

THIS IS AN OUTRAGE! I AM FURIOUS WITH YOU PEOPLE. I think I'm going to switch to a product whose owners DON'T decide THEY'RE NOT IN THE MOOD to provide UPDATES!

GOD only knows how much has gone wrong because of your breach of trust (and probably contract!).

I have the PAID version, which used to be all right (although it still doesn't scan Opera folders & files!) - just more MONEY DOWN THE DRAIN.

Thanks for NOTHING.

Gail

[Geoffrey]

Can not understand why you are in such a panic over the updates.I have the pro version and i certainly do not get into a flap because it has n't updated for a couple of days

[slswyoming]

Ignorance is bliss.

[ProTruckDriver]

New ways of deploying definitions in off-periods are in the works. We've also hired more malware researchers; once everything is up and running SAS will be better than ever.

Is there any idea or guess what target date everything will "be up and running"?

[Cyberchief]

New ways of deploying definitions in off-periods are in the works. We've also hired more malware researchers; once everything is up and running SAS will be better than ever.

It has been exactly two (2) weeks since the hiring of the new personnel and no change in anything. Sounds like the political candidates, say what is needed and not worry about when you can get it done or not.May be the personnel hired are just drawing a salary with no output, really sounds like " The election of 2012 candidates to me".I can hardly wait to see when SAS will be better than ever.

[ProTruckDriver]

New ways of deploying definitions in off-periods are in the works. We've also hired more malware researchers; once everything is up and running SAS will be better than ever.

Thanks for the reply. At least we all know what's happening now.
Sounds Good!

Is there any idea or guess what target date everything will "be up and running"?

Well, it looks like no one knows ?

[SAS Customer Service]

Progress: Slowly but surely. The new definition guys are off-site and we're having technical difficulties getting them up and running, but it's coming.

[Visioned]

Glad to see more people are coming to light on SAS. It just isn't good anymore.