as the description says, you should show more activity on your forums SAS, I have posted quite a few things, and seen others post things, but have not seen a peep from any of your employees on here since joining, you should have employees dedicated to checking the forums, or create a facebook page like I suggested before, it would help alot in helping in-experienced users get support!
updating the forums
Started by ezekial52787, Oct 03 2011 03:03 PM
6 replies to this topic
#2
Security Guru
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Posted 09 October 2011 - 06:03 PM
Dear ezekial52787,as the description says, you should show more activity on your forums SAS, I have posted quite a few things, and seen others post things, but have not seen a peep from any of your employees on here since joining, you should have employees dedicated to checking the forums, or create a facebook page like I suggested before, it would help alot in helping in-experienced users get support!
I think that's a great suggestion! I'm not an employee myself but if there were more employees browsing the forms, I think it would be much better. Try contacting SUPERAntiSpyware about this at http://www.superanti...om/contact.html.
All The Best,
Security Guru
#3
ezekial52787
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Posted 09 October 2011 - 09:25 PM
thanks for the response Security Guru, and hopefully I can convince SAS into doing what I suggest, if you like atleast some of my suggestions perhaps you could contact them too and suggest it as well?
#4
SUPERAntiSpy
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Posted 12 October 2011 - 10:33 PM
as the description says, you should show more activity on your forums SAS, I have posted quite a few things, and seen others post things, but have not seen a peep from any of your employees on here since joining, you should have employees dedicated to checking the forums, or create a facebook page like I suggested before, it would help alot in helping in-experienced users get support!
We monitor the forums on a daily basis - if other members are answering things properly, there is no reason for us to jump in just for a "me too" answer. We are always here to help!
#5
ezekial52787
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Posted 17 October 2011 - 11:17 PM
We monitor the forums on a daily basis - if other members are answering things properly, there is no reason for us to jump in just for a "me too" answer. We are always here to help!
good point SaS, didn't think about that!
#6
perry
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Posted 14 November 2011 - 07:46 PM
Well I've been waiting for a reply for a couple of hours or more and not one look at my situation from anyone at SAS. BS.
#7
SAS Customer Service
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Posted 14 November 2011 - 10:56 PM
Well I've been waiting for a reply for a couple of hours or more and not one look at my situation from anyone at SAS. BS.
We respond to support items in the order we receive them, and Mondays are catch-up day for the weekends. I've responded to your ticket and forum post.
Customer Service
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