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Freeze during scan


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#1 Rj7923

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Posted 27 April 2010 - 09:40 AM

I have run into a problem. I have never had this problem before until recent. While running a Superantispyware (Free Edition) scan the scan freezes. After that the program won't respond, nor will anything else really. It happens when the scan gets to the Windows files. Any ideas?

#2 Seth

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Posted 27 April 2010 - 04:08 PM

Hello.

What version of SAS are you using (core/trace)? Try again with the latest core and trace files.

If the issue persists, please also post the version of Windows and if it's 32 bit or 64 bit.
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#3 Rj7923

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Posted 28 April 2010 - 10:13 AM

Hello.

What version of SAS are you using (core/trace)? Try again with the latest core and trace files.

If the issue persists, please also post the version of Windows and if it's 32 bit or 64 bit.


Core : 4861 Trace : 2673 (The most current I think)

Windows is Vista 32 bit.

#4 Seth

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Posted 28 April 2010 - 01:54 PM

Please try the following:

1) Go into SAS's Preferences>Scanning Control.

2) Uncheck "Use Direct Disk Access".

3) Uncheck "Use Kernal Direct File Access".

Now try the scan.

If the scan still locks up, recheck those options, and post your antivirus and any other antispyware applications that you have installed.
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#5 Rj7923

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Posted 29 April 2010 - 02:25 AM

Please try the following:

1) Go into SAS's Preferences>Scanning Control.

2) Uncheck "Use Direct Disk Access".

3) Uncheck "Use Kernal Direct File Access".

Now try the scan.

If the scan still locks up, recheck those options, and post your antivirus and any other antispyware applications that you have installed.


Tried all that. Still freezes. I used to have Avast Free Edition and now I have Microsoft Security Essentials. It froze with both of them installed. It seems to freeze while scanning my Windows files and this last time it froze when scanning a file named ndismigplugin.dll. By the way.. sometimes, the last time for example.. the whole PC froze. Not just SAS.

#6 SelahJadenCaldwell

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Posted 29 April 2010 - 04:20 AM

you need upgrade your version

#7 Rj7923

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Posted 29 April 2010 - 08:26 PM

you need upgrade your version


version of what?
I update SAS everytime before I run it.

#8 hayc59

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Posted 29 April 2010 - 08:43 PM

version of what?
I update SAS everytime before I run it.

Rj7923, what version do you have?
SUPERAntiSpyware v.4.36.1006 was released today

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#9 Rj7923

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Posted 29 April 2010 - 08:56 PM

Rj7923, what version do you have?
SUPERAntiSpyware v.4.36.1006 was released today


The most up to date one now. Just downloaded it. I am gonna try again. Will let you know results...

#10 hayc59

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Posted 29 April 2010 - 09:01 PM

The most up to date one now. Just downloaded it. I am gonna try again. Will let you know results...

Good Luck

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#11 Rj7923

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Posted 29 April 2010 - 11:25 PM

Good Luck


Negative. Still freezes and I realize now it is always on the same file. The name of it again is... ndismigplugin.dll.

#12 hayc59

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Posted 29 April 2010 - 11:50 PM

that is strange..have you tried going into 'prefrences' and do a repair?

The file ndismigplugin.dll is a legitimate component of Windows Vista. The file size is 127488 with the MD5 signature of 78CFBC1F5D4DE0F30F722D126C040412. Windows Vista relates to a line of operating systems. It is created by Microsoft for use on personal computers, involving home and business desktops, laptops, tablet PCs, and media center PCs. Altogether, Windows Vista aims to provide a lot of changes and fresh features like an updated graphical


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