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Found 9 results

  1. False positive: PCadB2AConverter

    Hi, According to virustotal your antivirus detects part of our software as trojan. Could you please add it to harmless files list? Best regards, Ivan PCadB2AConverter.exe
  2. Dear Superantispyware Team, As you can see from attachment our software is flagged as unwanted software. Can you review and advise? Please note that we had the same issue with other vendors like Malwarebytes and it was removed after explaining that our software does not serve browsers toolbars anymore, and instead we optionally provide a Chrome toolbar already approved by Google/Chrome. -Free edition V. 6.0.1204 was being used, with DB version 12022. Please pm me for any questions. Thanks in advance.
  3. (SOLVED) False Positives

    On a scan I made yesterday, SuperAntiSpyware tagged these two false positives: Trojan.Agent/Gen-StartPage C:\PROGRAM FILES (X86)\IK MULTIMEDIA\CUSTOM SHOP\UNINS000.EXE C:\PROGRAMDATA\MICROSOFT\WINDOWS\START MENU\PROGRAMS\IK MULTIMEDIA\CUSTOM SHOP\UNINSTALL CUSTOM SHOP.LNK I can verify that these are associated with a legitimate company/application: http://www.ikmultimedia.com/products/amplitubecs/
  4. First of all this is my first post so i would like to say hello to everyone and congratulate the development team for making this exceptionally good software, it is the best i've seen and i have tried them all. The computer was actin funny, the active window kept going inactive by itself. Now to the matter at hand, ive uploaded a screenshot of the scan results: Trojan.Agent/Gen-GalPic in lineage 2 system unichat.dll - possible genuine infection, i have no idea what that unichat dll is or does. Trojan.Agent/Gen-Artemis in kemulator uninstall.exe - uninstall.exe sounds like a legit app from the folder. Trojan.Agent/Gen-Tracur in codec pack updatechecker.exe - sounds like a legit file. Trojan.Agent/Gen-Renos in minecraft launcher/uninstall.exe - im afraid to act here cause if minecraft stops working ill lose the castle i worked on for the last half year I don't even know what those Trojans do to be honest, I've looked them up but the information i got was inconclusive. Can someone tell me what those Trojans do? ill upload the files for whoever is interested in analyzing them. You may find an archive with the files -> http://www.xxxxx xxxx xx a password protected archive with encrypted file names , ONLY a SUPERAntySpyware staff member can ask me for the password.
  5. hi- just ran SAS Free Edition "Quick Scan" today after doing an update. the result gave 3 "Critical Threats"--all tied to ComboFix files-- 1. "COMBOFIX.EXE" in myDesktop folder 2. "combofix.exe" in my "HKLM/Software\MicrosoftWindows\CurrentVersion\App Paths\" folder 3. "SHORTCUT TO COMBOFIX.LNK" in my Desktop\ANTIV folder i use WinXP Prof'l Edition w/ SvcPack3 I'm pretty sure the above are false positives, as I installed ComboFix on my PC a few years ago (although haven't run it for at least a year) * I've clicked on the "Report False Positive" button for each of the above 3 threats * will be curious to see if your SAS team confirms these 3 are indeed false positives? thanks!
  6. Hello Just updated the free version of SuperAntiSpyware and started a scan. It is still in progress, but it's currently detecting 3 files as Trojan.Agent/Gen-Buzus: C:\PROGRAM FILES (X86)SPYBOT - SEARCH & DESTROY\PLUGINS\CHAI.DLL C:\PROGRAM FILES (X86)SPYBOT - SEARCH & DESTROY\PLUGINS\FENNEL.DLL C:\PROGRAM FILES (X86)SPYBOT - SEARCH & DESTROY\PLUGINS\MATE.DLL I looked at the files to see when they were last changed and the system says they have been there since 2008. It looks to me like this are probably a legitimate part of Spybot, does anyone know if this is SAS with a False Positive or if the threat is genuine? Thanks, will submit a false positive report once scan completes.
  7. Hello; Some of my users are reporting that SUPERAntiSpyare is blocking them from running my puzzles. I had a problem a while back with Malware Bytes reporting it, and when I had them take a close look they said it was indeed a false positive and fixed the issue. Now SUPERAntiSpyware is doing the same thing. Attached is a file from a CD-ROM burned in 2007 that your software reports as a Trojan.Agent/Gen-MulDrop. The thing is, Malware Bytes, AVG, Avast, Ad-aware, Bit Defender, Clam AV, Kaspersky, McAfee, etc. all report it as being clean. I would think if there was a problem on a file from 2007 they would have the virus, etc. in their databases by now. Note the file was created in 2005. Can you please look at this and let me know if there is indeed a problem? If not, please fix your definitions as my current (2014) puzzles are being reported the same way, yet are clean according to all these others. I'm using the forum as I tried using the built in tool in your software, but never heard back on it. Thank you very much. Wayne 0011-horseshoecrab-60pc.exe
  8. Hi there. New to the forums as you can tell. I just downloaded and used the Pro edition of your software for the first time today. After my first scan it picked up a Trojan.Agent/Gen-Chadem from one of the files associated with the program Driver Fusion. I am almost sure this is a false positive but i want to confirm first. Here is the Log: SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 09/02/2013 at 02:59 PM Application Version : 5.6.1032 Core Rules Database Version : 10738 Trace Rules Database Version: 8550 Scan type : Complete Scan Total Scan Time : 00:14:29 Operating System Information Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601) UAC On - Limited User Memory items scanned : 778 Memory threats detected : 0 Registry items scanned : 75668 Registry threats detected : 0 File items scanned : 133173 File threats detected : 6 Trojan.Agent/Gen-Chadem C:\PROGRAM FILES (X86)\DRIVER FUSION\DRIVERBACKUP\BA42F7220216585\28\UPDATUS\PACKAGES\0000175B\DRSUPDATE.14225440_RUNASUSER.EXE Adware.Tracking Cookie .accounts.google.com [ C:\USERS\USER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] .accounts.google.com [ C:\USERS\USER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] accounts.google.com [ C:\USERS\USER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] accounts.google.com [ C:\USERS\USER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] accounts.google.com [ C:\USERS\USER\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ] Any help would be greatly appreciated. Thank you very much for reading .
  9. hi im new here i want to report that superantispyware free detected my internet download manager applet_cpl1 as trojan.agent/gen-faker process i scanned the files with mse,mbam,virus total and virscan and its clean, anyway here is my log: SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 07/17/2012 at 03:37 PM Application Version : 5.5.1012 Core Rules Database Version : 8899 Trace Rules Database Version: 6711 Scan type : Complete Scan Total Scan Time : 01:29:23 Operating System Information Windows 7 Starter 32-bit, Service Pack 1 (Build 6.01.7601) UAC On - Limited User Memory items scanned : 685 Memory threats detected : 0 Registry items scanned : 35041 Registry threats detected : 0 File items scanned : 69432 File threats detected : 1 Trojan.Agent/Gen-Faker C:\PROGRAM FILES\INTERNET DOWNLOAD MANAGER\APPLET.CPL_1
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