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About geoff

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  • Birthday 01/01/70

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  1. Hi Mathias, Our malware research team has received your request and your case is under review. You should expect to hear back from us by tomorrow morning. Monday Jan 09 PST. Thanks, Geoff
  2. Hi bluedeblue, Good question. Some of the feedback shown by the scanning progress in SAS does indeed show items that the scanner is looking for. It depends on the internal type of malware definition SAS uses. Anyway, your assessment is correct and there is nothing to be concerned about. Thanks, Geoff
  3. Hi Everybody, We are mostly done with the changes and upgrades started on the 9th of November. Thanks so much for your patience If you are still having problems resolving the website or any other technical concerns, please reach out to a staff member on the forum. Thanks, Geoff
  4. Hi All, Our Operations Team is planning a much needed website hardware and software upgrade on Tuesday, 11/08/2016, starting at 9PM PST. That's right - Election Day! It is expected to last at least a few hours. During that time the website, this forum, and the shopping cart will be largely unavailable. Thanks for your patience, folks! We'll keep you posted if anything changes. Regards, Geoff EDIT: We're moving the migration to Wednesday, 11/09/2016, starting at 9PM PST.
  5. FYI, I am relatively certain that we're getting an upgrade to the forum software in the near future. Stay tuned!
  6. Hi GS, Great question. Like many software products, SUPERAntiSpyware has always had the ability to support custom modifications to its look-and-feel, feature set, and behavior. This customizability is reserved for special resellers and other partners who wish to distribute SUPERAntiSpyware with a particular branding/market in mind. NOTE: we have not used this capability often, and we do not currently have any resellers who use custom builds of SAS. The update at the end of February contained some enhancements to the system to facilitate the creation of future partner builds. Thanks, Geoff
  7. Awesome, glad to help circe801!
  8. Hi digitalninja, Not sure why you haven't gotten a response yet -- sorry about that! I'm sending you a PM with the contact info for our reseller and portable/tech manager. Thanks, Geoff
  9. Hi Cranfield, Could you please submit a support ticket here: Our Customer Service Rep. will be happy to assist you. Thanks, Geoff
  10. Hi circe801, The option to start the Free Edition with Windows is available so that: 1) the Home Page Protection feature starts operating when Windows starts 2) SAS is running and available to download new product binary updates (i.e. new versions of the program) 3) SAS is ready to perform an on-demand scan at a moment's notice ... in no particular order of importance. Of course, starting SUPERAntiSpyware with Windows is completely optional. Thanks, Geoff
  11. What version of Firefox do you have kenw? Thanks, Geoff
  12. Hi ecbritz, If I understand you correctly, SUPERAntiSpyware's realtime engine uses (basically) the same detection definitions as our on-demand scanner does. If an item is detected as malicious by realtime -- typically by an execution attempt or a file move/copy operation, etc., then it is prevented from executing and it is removed and quarantined. Removal of the executables causing the malicious network traffic (and thereby stopping the traffic) is similar to what you are talking about with MBAM, but it is not the same. Again, SAS does not currently block malicious websites or any other network traffic directly. Thanks, Geoff
  13. HI ecbritz, Yes, SUPERAntiSpyware realtime protection does work and we test it daily in our lab! At the core, SAS detects, prevents execution of, and deletes malware files with its realtime. SAS does not block malicious websites like MBAM does. SAS also does not block tracking cookies in realtime as we have found that this can negatively impact the browsing experience. Thanks, Geoff
  14. Hi Mrzocor1, I sent you a PM about this. Thanks, Geoff
  15. Hi All, We actually did a little tune-up on our cookie detection, so what you're seeing comes as no surprise. Thanks for using SAS! Geoff