SUPERsupport

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Everything posted by SUPERsupport

  1. If cfowler cannot update MBAM as well, it sounds like an issue with the OS and how connections are handled. Cfowler please run the Complete Internet Repair: You can download it at this link- Complete Internet Repair 3 (Build 2852) Download and run the application. When the application opens, make sure every box is checked then click 'Go!'. This should resolve the issue you have been having.
  2. How to protect your PC from Petya/GoldenEye ransomware There are two ways this strain of ransomware is infecting large businesses, governments, and other entities around the world: An attack via a vulnerable Windows Server Message Block (SMB) service which windows uses to share Files/Printers across networks. The Microsoft PxExec tool with admin credentials from target computer. These problems have been patched by Microsoft, but there are still users out there who have not downloaded the patches for their Windows Operating Systems so the ransomware keeps spreading. To fight back and protect yourself from this global ransomware attack make sure you do the following: 1) You have Windows Automatic Updates turned on and you are up to date. If you don’t have auto update on, you can download the security update for your version of Windows HERE 2) Make sure your copy of SUPERAntiSpyware is the latest edition and is current with the latest definitions. If you own the Professional Edition, make sure Real-Time Protection is enabled. 3)Backing up your computer regularly and keeping a recent backup copy not connected to any PC. We recommend using Support.com Online Backup which we offer on our online shopping cart as an optional offer when purchasing SUPERAntiSpyware Professional.
  3. SUPERAntiSpyware Professionals real-time protection would automatically detect and delete it if ransomware got onto your system and/or tried to execute.This will happen if SUPERAntiSpyware detects the ransomware(A definition exists), as well as similar variants of the ransomware. We put in definitions daily to go after all the ransomware you mentioned.
  4. BlahBlah, we do not have a Firefox plug-in. It sounds like the shop you went to reset your Firefox and thus you lost all your history and bookmarks, We cannot restore these things you are requesting us to restore.
  5. SUPERAntiSpyware 6.0.1244 is now available for downloading from our main site and the update servers. Technology Changes Service release Misc. bug fixes
  6. Worried about WannaCrypt Ransomware? Update your Windows OS! Home users and businesses should make sure their Windows Operating Systems and security software are updated in order to stop the spread of WannaCrypt. Make sure your copy of Windows is updated, click HERE to read Microsoft’s Customer Guidance post about this ransomware. Microsoft even took usual steps and released updates to unsupported Operating systems such as XP. From the article linked above: “Additionally, we are taking the highly unusual step of providing a security update for all customers to protect Windows platforms that are in custom support only, including Windows XP, Windows 8, and Windows Server 2003. Customers running Windows 10 were not targeted by the attack today.” WannaCrypts ransom message We at SUPERAntiSpyware stress that you also make sure you are using the latest edition of SUPERAntiSpyware, version 6.0.1240 as of this blog post with the most recent definitions AND make sure you have Real-Time Protection set to enabled. If you have your Windows Firewall disabled, immediately enable it. If you have a third-party Firewall, make sure it is enabled and the software is current.
  7. What Are Cookies? Cookies are files, typically text files which are stored on a user’s device. They are made to contain data specific to the user or website, and can be accessed either by a web server or the users device. Cookies cannot themselves harm your computer in any way. Cookies allow the web server to deliver a web page “suited” to the user, or the web page itself can contain a script which is reading the data in the cookie and so is able to carry information from one visit to the website to the next website. Typically what this means is that cookies are used to remember logins and keep track of user settings on websites, this information might include the name of the site, particular products being viewed, pages visited, etc. Cookies can be used to track your movement on the Internet ONLY if a site is aware of the cookies and is designed to use the specific cookies. Because of their use in tracking online activity, many feel that this constitutes spyware. Most antispyware applications, including SUPERAntiSpyware, detect tracking cookies in one form or another. Cookies are not blocked by SUPERAntiSpyware because they are required for most web functionality. Cookies will come back every time you surf the web, and can be cleaned by running a Quick or Complete Scan.
  8. SUPERAntiSpyware 6.0.1242 is now available for downloading from our main site and the update servers. Technology Changes Service release Update corporate HQ address on the Help screen Misc. bug fixes
  9. Our Top 5 Google Chrome Extension Picks For Better Web Security Security and privacy are some of the major concerns when using the internet. One of the more popular internet browsers Google Chrome allows users to add extensions to the browser adding new functionality. Here are our picks for the top 5 Google Chrome security and privacy extensions that you should install for safer web browsing along side using your SUPERAntiSpyware software on your PC. Click on each link and it will bring you to the Chrome Web Store where you can learn more about the extension and its creators. Most of these extensions are available on other popular browsers, such as Mozilla Firefox or Opera so do not feel limited to only Google Chrome! 1) uBlock Origin – A lightweight ad-blocker and anti-tracking extension that is efficient on memory and CPU footprint. 2) Privacy Badger – Developed by the Electronic Frontier Foundation (EFF). Privacy Badger is an anti-tracking extension that stops advertisers and other third-party trackers from tracking where you go on the web. Privacy Badger Works great alongside uBlock Origin. 3) HTTPS Everywhere – Developed by the Electronic Frontier Foundation (EFF) and The Tor Project. HTTPS Everywhere ensures that you always connect to a website using a secure HTTPS connection if one is available. HTTPS is a form of encryption making your browsing much more secure. 4) DuckDuckGo for Chrome– DuckDuckGo is the search engine that doesn’t track you. This add-on makes DuckDuckGo your default search engine and includes some other useful features. 5) LastPass: Free Password Manager – “Only remember one password. Your LastPass master password. Save all your usernames and passwords to LastPass, and it will auto-login to your sites and sync your passwords everywhere you need them.” Do you have any Google Chrome extension recommendations? Feel free to leave a comment below! -SUPERAntiSpyware Team
  10. Hello Nikilet - Please open a technical support ticket with us by clicking here
  11. Hello Nikilet, When does it typical crash (Show you the window the application stopped working) ? Is it during an update of SUPERAntiSpyware, or is it during a scan, or both? Is it random
  12. Watch out for fake USPS delivery emails! We at SUPERAntiSpyware have been alerted to scam emails hitting users claiming to be from the US Postal Service (USPS) that contains a link that will infect them with malware. One of the emails being used by this scam is notice@ussp(DOT)com The subject line of the email will typically be titled “Delivery notification – Parcel delivery *NUMBER* failed” containing a message that the user please call the number on the shipping notice we left at your doorstep (which there will be none!) to arrange a new delivery, and a link which you can view the delivery notice online, on the USPS website. This is a fake link to a malware infested website. If you see a link in a suspicious email such as this do not click the links or open the attachments no matter how innocent they sound. If it claims to be from an official organization, call them and ask if the email is legit. Better safe than sorry!
  13. How do I submit spyware samples to the SUPERAntiSpyware team? If you wish to send our Spyware Research Team a sample, please use the SUPERSampleSubmit tool which may be downloaded HERE Submit your spyware samples to our Spyware Research Team Please ONLY submit files that you believe are threats. These samples will be placed into our queue for review and analysis.
  14. SUPERAntiSpyware 6.0.1240 is now available for downloading from our main site and the update servers. Technology Changes Service release Various bug fixes
  15. Make sure to note that all times are in UTC, so that may be different than your local time. Our releases are on a CDN so the content is distributed over time to avoid overload, it will try to be as close to immediate as possible if not immediate when it can.
  16. So you are saying the scheduled scan now works? I recommend writing down your Lifetime Registration code, the code can be found in the "Help & Information" section of your SUPERAntiSpyware Application before you uninstall and reinstall the software. When you reinstall the software, when asked for a registration code, simply enter in the lifetime code you previously wrote down.
  17. Hello - Have you tried uninstalling the software completely from your PC, rebooting, then reinstalling SUPERAntiSpyware? I would give that a try and see if your scheduled scan kicks in. If it does not, try to set a new scheduled scan and see if the scheduling error is still prevalent.
  18. When did this issue first begin, was it very recently? Have you recently changed any windows settings/programs or installed software?
  19. Hello - If this is a Task Scheduler Error, this has more to do with your Windows OS then it does with our software. The Task Scheduler is a part of the operating system. When version of Windows OS are you currently running on your PC?
  20. For a scheduled scan to complete, two conditions must be met: You must be logged in as the Windows user who the scan is scheduled under. The computer must either be on, or hibernated/suspended with the appropriate wake-up options selected. If the above conditions are true, and the scan does not start as expected, confirm that you can manually start a scan of the same type, and that the scan runs to completion. If there's a problem with the scan, resolve that first. If the manual scan works, but the scheduled scan does not, try scheduling the scan again for a few minutes in the future. Make sure you schedule the scan for daily, not weekly, when testing! Make sure the "Check for Definition Updates before scanning" option is checked, and the "Show program window while scanning" option is checked. Those options will ensure that something visible happens when the scan starts and ends.
  21. No, SUPERAntiSpyware is not an unsolicited e-mail (UCE) filter. Please note that technically, the term spam refers to unwanted e-mail only. Spam is not the same as malware, spyware, adware, trojans, etc.
  22. Hello! Thank you for the suggestion, I have forwarded this forum post onto our head of development.
  23. Hello xJATOx, If you would like, please open a support ticket with our Technical Support by clicking HERE
  24. “The HoeflerText Font Wasn’t Found” Google Chrome Malware Scam – What it is and how to avoid it! You are browsing the web and accidentally land on a website with nonsensical characters instead of letters and you receive a prompt to download a missing font in order to read the website. You are told in order to fix the error and display the text, you have to update the “Chrome Font Pack”. Whatever you do, please do not click that blue Update button! Fake Google Chrome Prompt asking you to install the malware It is a scam designed to trick users into installing malware onto their systems. This malware is ranging from Ransomware, to Trojans, to various adware bundles. How to avoid it The fake dialogue box informing you that the “The HoeflerText Font Wasn’t Found” will claim you are using Chrome version 53 even if you are not using that version, which tells you something isn’t right and that the prompt you are seeing is fake. Make sure you are using the latest version of Google Chrome which you can download by clicking here Make sure you are also using the latest version of SUPERAntiSpyware with Real-Time Protection enabled, a feature only available for SUPERAntiSpyware Professional users.
  25. Tax Season is here – Watch out for Identity Stealing Spyware! Keep your personal information safe this tax season by doing a Free scan with SUPERAntiSpyware Free Edition We want to remind everyone that tax season is the time of increased attacks from spyware, various methods of phishing , and scams. Spyware and Malware authors significantly increase their activity during the tax season in order to try to steal data and withdraw money from bank accounts, steal credit cards, passwords, and other malicious acts. During this tax season its important to do a few things to help protect yourself online: 1) Make sure your Operating System and software applications such as web browsers and email clients are up to date. 2) Run a Complete Scan with SUPERAntiSpyware regularly with the latest updates, at least twice a week during this period of increased activity. 3) Be cautious before visiting strange websites, or opening strange email attachments. Think before you click! 4) Manually erase, or use privacy software, to delete sensitive data from you PC. Spyware cannot steal what isn’t there! 5) Lookout for spam phishing email impersonating government, bank, or tax company officials asking for sensitive information. Do you have any security recommendations that help you stay safe during the tax season? Feel free to leave a comment below! -SUPERAntiSpyware Team