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SUPERsupport

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Everything posted by SUPERsupport

  1. Question about SAS Popup Notification

    If you need assistance with Opera crashing or questions regarding Opera Web Browser I would contact Opera. The malware that detected by Real-Time Protection and quarantined has probably nothing to do with Operas software since it was found in C:\users\DMP\appdata\local\temp\temp\ which is a temp folder, not an Opera specific folder. If you open Opera, does the issue become detected again by SUPERAntiSpywares real-time protection?
  2. Question about SAS Popup Notification

    It was in the quarantine then, it looks like the issues resolved as SUPERAntiSpywares Real-Time Protection grabbed it and dealt with it. No further steps need to be taken
  3. Question about SAS Popup Notification

    Unfortunately the scan log you provided just shows cookies, is there another scan log that shows the detection? If not, I would just not worry about it until you see the detection pop-up again. If you can, take a screenshot of the message you see informing you of the attack. ▷ How to take a screenshot
  4. Question about SAS Popup Notification

    Hello Diane, Thank you for contacting us, what software alerted you to this "heuristic.backdoor.process"? If it was SUPERAntiSpyware, please post the scan log you mentioned that showed the infection. You can find your scan logs in this directory: C:\Users\”USERNAME”\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs You'll need to replace "USERNAME" with your Windows user name.
  5. With such a large number I suspect that the detections you are seeing marked for removal are just cookies. Cookies are not blocked by SUPERAntiSpyware because they are required for most web functionality. Cookies will come back every time you surf the web, and can be cleaned by running a Quick or Complete Scan. If you'd like to learn more about cookies, check out this link: http://www.allaboutcookies.org/ Just click reboot later.
  6. updated design

    Hello gbs12345, I will send in your suggestions to our head of development, thanks!
  7. How do I remove 'days remaining' message?

    Hello Danny, At this time we do not include a way to turn off how many days of your subscription remain. We do not have any plans to include a function to turn off how many days left are in your subscription as most customer like to know how many days of their paid subscription they have left.
  8. SUPERAntiSpyware 6.0.1250 is now available for downloading from our main site and the update servers. Technology Changes Service release Various bug fixes
  9. Security researchers have discovered a vulnerability in the WPA2 wireless protocol. The exploit is called KRACK, short for Key Reinstallation Attacks that can allow hackers to snoop on WiFi connections and inject data into WiFi streams to do things such as install malware and other rogue actions such as steal passwords, emails, and other data. Microsoft issued an update during last week’s October patch release that fixes the problem on Windows OS, if you have not updated your Windows installation it is recommended you do so immediately. Microsoft has stated that even when the vulnerability is patched within Windows, router firmware and Wifi drivers installed or connected to Windows machines that have not been updated can still be affected. To fully protect yourself, Windows users should also install patched WiFi drivers and router firmware if available, in addition to the patch Microsoft released for Windows.
  10. We here at SUPERAntiSpyware HQ have noticed in uptick in spam that claims to be Microsoft attempting to inform users their Office account email storage space is almost full and to prevent incoming/Outgoing mail from getting bounced back, to click the supplied link to add an additional 10 gigs of free and mandatory storage. This of course is an obvious scam to phish your password as the link takes you to a fake Office 365 login screen. Example of the spam. Beyond the obvious sketchy character of the email, hovering over the links within the email with your mouse pointer clearly shows it takes you to a different website and not a Microsoft website. We here at SUPERAntiSpyware recommend you simply delete this email, and do not click any links within the email. If you have been scammed by this email, immediately change your Office 365 account password and consider looking into changing your spam settings to avoid future spam emails such as these. Remember, if you do not recognize the sender address, do not open the email, and also if you do open an email always hover your mouse pointer over the emails links to see where they’re trying to take you.
  11. We here at SUPERAntiSpyware HQ have noticed in uptick in spam that claims to be PayPal attempting to get users to “Confirm your information” in regards to “Unauthorized decides connected to your account”. This of course, is a clever way to try to phish your PayPal login information and steal it. Example of what the Phishing email looks like. Beyond the obvious sketchy character of the email, hovering over the links within the email with your mouse pointer clearly shows it takes you to a different website and not PayPal. Link goes to rogue website We here at SUPERAntiSpyware recommend you simply delete this email, and do not click any links within the email. If you have been scammed by this email, immediately change your PayPal account password and consider looking into changing your spam settings to avoid future spam emails such as these. Remember, if you do not recognize the sender address, do not open the email, and also if you do open an email always hover your mouse pointer over the emails links to see where they’re trying to take you.
  12. We at SUPERAntiSpyware have noticed in uptick in spam that claims to be associated with verifying your email address to set up a Microsoft Account. Fake Microsoft account verification email We recommend you immediately delete this email, do not click the “Verify Your email address button” it will redirect you to a known phishing site to try to steal your account information. You can tell the button is fake by simply hovering your mouse over the button and taking a look at the URL, clearly non-Microsoft related. Clicking this button does not verify your account, it brings you to a phishing website that will lure you into giving up your account information! If you have been scammed by this email, immediately change your Microsoft account password and consider looking into changing your spam settings to avoid future spam emails such as these. Remember, if you do not recognize the sender address, do not open the email!
  13. Definition Update Error Download Incomplete

    Hello, we apologize for the inconvenience regarding the failed update. Please run the Force Update Tool below to fix the issue: http://cdn.superantispyware.com/SAS_ForceUpdate.exe
  14. PrivacyGuard?

    Hello Calistogo, Our Free Edition contains a banner advertisement for Privacy Guard on the bottom of the softwares main menu. Please note an advertisement does not mean its malware, or adware. Many programs have ads in them, such as Skype or many websites you regularly visit.
  15. Constant error message during scan

    Thank you for contacting us. We have located the issue and it was an error with our morning update. We will be releasing the new update to fix the issue in less than an hour. Regards, SUPERAntiSpyware Customer Service
  16. Forum Theme

    @geoff What do you think of the theme above?
  17. Forum Theme

    If anyone has any cool dark themes that are compatible with Invision v4.2.3 link them! We are taking suggestions.
  18. Forum Theme

    I'll take a look at it with Geoff today.
  19. Hey superspy64, Thank you for contacting us about this. If you wish to send our Malware Research team a sample, please use the SUPERSampleSubmit tool which may be downloaded here: SUPERSampleSubmit Sample Submission Utility
  20. SUPERAntiSpyware 6.0.1248 is now available for downloading from our main site and the update servers. Technology Changes Service release Misc. bug fixes
  21. Checking for Definition Updates: FAILED

    If cfowler cannot update MBAM as well, it sounds like an issue with the OS and how connections are handled. Cfowler please run the Complete Internet Repair: You can download it at this link- Complete Internet Repair 3 (Build 2852) Download and run the application. When the application opens, make sure every box is checked then click 'Go!'. This should resolve the issue you have been having.
  22. How to protect your PC from Petya/GoldenEye ransomware There are two ways this strain of ransomware is infecting large businesses, governments, and other entities around the world: An attack via a vulnerable Windows Server Message Block (SMB) service which windows uses to share Files/Printers across networks. The Microsoft PxExec tool with admin credentials from target computer. These problems have been patched by Microsoft, but there are still users out there who have not downloaded the patches for their Windows Operating Systems so the ransomware keeps spreading. To fight back and protect yourself from this global ransomware attack make sure you do the following: 1) You have Windows Automatic Updates turned on and you are up to date. If you don’t have auto update on, you can download the security update for your version of Windows HERE 2) Make sure your copy of SUPERAntiSpyware is the latest edition and is current with the latest definitions. If you own the Professional Edition, make sure Real-Time Protection is enabled. 3)Backing up your computer regularly and keeping a recent backup copy not connected to any PC. We recommend using Support.com Online Backup which we offer on our online shopping cart as an optional offer when purchasing SUPERAntiSpyware Professional.
  23. Ransomware protection

    SUPERAntiSpyware Professionals real-time protection would automatically detect and delete it if ransomware got onto your system and/or tried to execute.This will happen if SUPERAntiSpyware detects the ransomware(A definition exists), as well as similar variants of the ransomware. We put in definitions daily to go after all the ransomware you mentioned.
  24. Please restore my Firefox data!!

    BlahBlah, we do not have a Firefox plug-in. It sounds like the shop you went to reset your Firefox and thus you lost all your history and bookmarks, We cannot restore these things you are requesting us to restore.
  25. SUPERAntiSpyware 6.0.1244 is now available for downloading from our main site and the update servers. Technology Changes Service release Misc. bug fixes
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