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About SUPERsupport

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  1. SUPERAntiSpyware keeps re-starting

    Hello Booms, What I'd like you to do is to submit a customer support ticket so we can get some more detailed information about your system in order to help.
  2. any plans for new features?

    Hello ezekial52787, We have nothing to reveal at this time but we are in the process of developing SUPERAntiSpyware Version 7, which will include new features
  3. SUPERAntiSpyware keeps re-starting

    hello Booms, Do you have a scheduled scan set for a time that takes place while you are away from your computer?
  4. How does System Investigator work?

    Hey GS, System Investigator users who have left down-voted comments haven't submitted very helpful stuff or it's been abusive (profanity in all languages possible) or sometimes flat out weird so it's been difficult for us to consistently manage that. We had to filter much of it out at the beginning to eventually we haven't published down-voted comments except in rare circumstances.We did keep the voting system of course as you can see it is active and live.
  5. How does System Investigator work?

    Hello Casperfox, System Investigator shows you files of interest on your system located in key areas (most common infection points). Running programs, installed programs, browser plugins, programs with shortcuts on your desktop, start menu, etc; programs in the registry, temp folders, internet cache folders, document folders, etc. If it's running or configured to run (automatically), it should be in that list. Everything found on your system will be checked against our whitelist database of millions of files and trusted software publishers to determine what's good and it gets moved to it's own category so you can safely ignore those. Items that aren't in our whitelist ("Unknown Items") are able to be voted on by our users. Voting will move the item into a different list to narrow down your real list of "Unknowns", and helps our malware researchers add items to our whitelist or identify potential threats or unwanted programs. Everyone sees vote counters for unknown items to help identify good/bad files. You can leave a comment/note when you vote and you can view the comments from other users on the file details.SAS Pro Feature: See changes to the files in these key areas within a selected time period. If something has messed with a program, or added itself, you'll see right away! For your question, you can see other users comments by clicking the Magnifying glass(Explore information about this item) and scrolling down to the bottom. If a comment exists, it will be under "User Votes and Comments"
  6. Conflict with Trend Micro

    Hello Savannah Dan, Thank you for contacting us! This is a False Positive by Trend Micro, do not remove that registry entry. That registry entry most likely relates to SUPERAntiSpywares uninstaller.
  7. Scan and delete immediately

    Hello Flamencoguy, Thank you for the suggestions. 1) Users experiencing a slow removing process depends on a few factors, such as the availability of CPU/RAM, if you have other programs and hogging resources, and especially if your removing cookies and a browser is open. 2) This would remove the choice for users to unselect items that were detected but do not want removed. Having a removal process occur while scanning would also slow the whole process down quite a bit. 3) A "bypass" would cause browser instability and cause a crash. SUPERAntiSpyware has an option to close web browsers before a scan. This is located under Scan This Computer -> Recommend Pre-Scan actions section. 4) If you own the Professional Edition, you can set a Scheduled Scan to shutdown the PC after a set scheduled scan.
  8. Question about SAS Popup Notification

    If you need assistance with Opera crashing or questions regarding Opera Web Browser I would contact Opera. The malware that detected by Real-Time Protection and quarantined has probably nothing to do with Operas software since it was found in C:\users\DMP\appdata\local\temp\temp\ which is a temp folder, not an Opera specific folder. If you open Opera, does the issue become detected again by SUPERAntiSpywares real-time protection?
  9. Question about SAS Popup Notification

    It was in the quarantine then, it looks like the issues resolved as SUPERAntiSpywares Real-Time Protection grabbed it and dealt with it. No further steps need to be taken
  10. Question about SAS Popup Notification

    Unfortunately the scan log you provided just shows cookies, is there another scan log that shows the detection? If not, I would just not worry about it until you see the detection pop-up again. If you can, take a screenshot of the message you see informing you of the attack. ▷ How to take a screenshot
  11. Question about SAS Popup Notification

    Hello Diane, Thank you for contacting us, what software alerted you to this "heuristic.backdoor.process"? If it was SUPERAntiSpyware, please post the scan log you mentioned that showed the infection. You can find your scan logs in this directory: C:\Users\”USERNAME”\AppData\Roaming\SUPERAntiSpyware.com\SUPERAntiSpyware\Logs You'll need to replace "USERNAME" with your Windows user name.
  12. With such a large number I suspect that the detections you are seeing marked for removal are just cookies. Cookies are not blocked by SUPERAntiSpyware because they are required for most web functionality. Cookies will come back every time you surf the web, and can be cleaned by running a Quick or Complete Scan. If you'd like to learn more about cookies, check out this link: http://www.allaboutcookies.org/ Just click reboot later.
  13. updated design

    Hello gbs12345, I will send in your suggestions to our head of development, thanks!
  14. How do I remove 'days remaining' message?

    Hello Danny, At this time we do not include a way to turn off how many days of your subscription remain. We do not have any plans to include a function to turn off how many days left are in your subscription as most customer like to know how many days of their paid subscription they have left.
  15. SUPERAntiSpyware 6.0.1250 is now available for downloading from our main site and the update servers. Technology Changes Service release Various bug fixes