SUPERsupport

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About SUPERsupport

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  1. Hello Kenw, Thank you for contacting us. To disable the Scheduled Scan please do the following Open SUPERAntiSpyware and click Scheduled Scanning button on the main meny. On the top right click the Red Circle turning it into a Green Checkmark, then click "Done" on the bottom right.
  2. Hello Slowgoing, Please reboot your PC, after rebooting: Please do the following. 1) Open SUPERAntiSpyware 2) Click Scan This Computer 3) Under “Recommended Pre-Scan Actions” Check all four boxes 4) Under “Scanner Options” check Enable Rescue Scan. Let me know the results.
  3. Hello CAT Computers, Try check-marking these three option boxes under the Troubleshooting section of the Help and Information section of SUPERAntiSpyware: Disable Kernel Direct File Access Disable Kernel Direct Registry Access Disable Direct Disk Access Let me know the results.
  4. SUPERAntiSpyware 6.0.1232 is now available for downloading from our main site and the update servers. Technology Changes Workaround for .LNK file hang issue introduced by the latest version of Bitdefender in conjunction with Windows updates Misc. bug fixes
  5. SUPERAntiSpyware 6.0.1232 is now available for downloading from our main site and the update servers. Technology Changes Workaround for .LNK file hang issue introduced by the latest version of Bitdefender in conjunction with Windows updates Misc. bug fixes
  6. This is the workaround currently, it appears SAS is hanging when it attempts to get full disk access to your external drive, disabling direct disk access will allow the scanner to scan the drive normally. Now the options are checked off and disabled, the scheduled scan will work as well.
  7. Hello Peejaygee, Open SAS and try check-marking these three option boxes under the Troubleshooting section of the Help and Information section of SUPERAntiSpyware: Disable Kernel Direct File Access Disable Kernel Direct Registry Access Disable Direct Disk Access Let me know the results of a scan after doing so.
  8. Cheers!
  9. Hello all - We recommend if you are having this issue you upgrade to version 6.0.1232 to fix it, available in both the Free and Professional Editions. Free Edition users click HERE for 6.0.1232 Professional Edition users click HERE for 6.0.1232
  10. Hello all - We recommend if you are having this issue you upgrade to version 6.0.1232 to fix it, available in both the Free and Professional Editions. Free Edition users click HERE for 6.0.1232 Professional Edition users click HERE for 6.0.1232
  11. Hello all - We recommend if you are having this issue you upgrade to version 6.0.1232 to fix it, available in both the Free and Professional Editions. Free Edition users click HERE for 6.0.1232 Professional Edition users click HERE for 6.0.1232
  12. Hello all - We recommend if you are having this issue you upgrade to version 6.0.1232 to fix it, available in both the Free and Professional Editions. Free Edition users click HERE for 6.0.1232 Professional Edition users click HERE for 6.0.1232
  13. Hello Everyone - 1) Open SUPERAntiSpyware 2) Click "System Tools" 3) click Advanced Scan Settings 4) Unchecked "Follow shortcuts (*lnk) during scan 5) Click 'OK' on the bottom right. Let me know the results.
  14. Hello John, Thank you for contacting us. 1) Open SUPERAntiSpyware 2) Click "System Tools" 3) click Advanced Scan Settings 4) Unchecked "Follow shortcuts (*lnk) during scan 5) Click 'OK' on the bottom right. Let me know the results.
  15. Hello Laurensha, Plenty of customers use both SUPERAntiSpyware and Windows Defender perfectly fine on the same PC. SUPERAntiSpyware has been designed to be compatible with popular antivirus and antispyware applications such as ESET NOD32, Spybot Search & Destroy, Ad-Aware, AVG, McAfee, Norton, Symantec, Kaspersky, Webroot, PC Tools, Malwarebytes, Avast, Windows Defender,Avira, and more.