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SUPERsupport

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About SUPERsupport

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  1. Eliminate Scan/Update Window

    Hello CeeCee, I recommend changing your Scheduled Scan settings. Make sure your Scheduled Scan is set to automatically quarantine and remove items, as well as the option to Show program windows while scanning is unchecked. I also recommend in your Automatic Update settings, unchecking all options under the section "Malware Database Updates". This should remove most of the alert windows you are seeing.
  2. It was using that definition and looking for that particular item on your machine, not that your machine is infected by it otherwise you would get an alert and could remove it post-scan.
  3. Question

    It sounds like you are using the Windows 10 Fall Creators Edition update which was released very recently. This update has changed how Internet Explorer and Edge stores its cookies. Cookies are no longer stored as individual files for those browsers, and thus SUPERAntiSpyware does not pick them up and remove them as they once did. What is left behind though is what is called a deprecated.cookie, which will continue to be found and removed by SUPERAntiSpyware. This question was previously answered here
  4. Thank you for the screenshot BobW! Please open a tech support ticket with us by clicking here from the ticket we can take a look at the detection and see if it actually exists or if its a false positive. Regards
  5. Hey BobW, Please provide a screenshot, if you don't know how use the guide linked below: ▷ How to take a screenshot
  6. SUPERAntiSpyware 6.0.1254 is now available for downloading from our main site and the update servers. Technology Changes Fixed cookie detection issue affecting Internet Explorer
  7. Hello xxrei42xx, If you have not already, please open a ticket HERE and we can send over a diagnostic tool and see what is going on.
  8. Specifiic "Exclusion" settings for SAS...

    Hello simplepinoi177, Thank you for contacting us! All you would need to unblock is our CDN which you appear to have attempted to do. Since you are having issues with Malwarebytes blocking our software, have you tried contacting Malwarebytes support for assistance with their software? Click Here to open a ticket with them.
  9. Very Slow Scan After Update

    Hello Anita, Please reboot your PC, and be sure to keep your web browsers closed during the scanning and cleanup process. Let me know if this helps!
  10. SUPERAntiSpyware 6.0.1252 is now available for downloading from our main site and the update servers. Technology Changes Service release Misc. bug fixes
  11. SUPERAntiSpyware Version 7

    Hello Jahn, Happy new year! At this time we have no plans for a public beta of version 7.
  12. Feature Super Anti Spyware 7.

    Hello Alexander13, Thank you for the suggestions and happy new year! I will send these to our product development team, I also really think GuiltySpark did hit the nail on the head with this one.
  13. Continual Scanning

    Please reboot your PC, after doing so try check-marking this box under the Troubleshooting section of the Help and Information section of SUPERAntiSpyware: Safe Mode Scan
  14. Watch out for fake PayPal “unable to complete your recent transactions” phishing emails! We here at SUPERAntiSpyware have noticed a fairly recent clever email phishing campaign that claims to be PayPal. In the email the fake PayPal scam artists attempt to scare users into thinking that not only have their recent PayPal payments been declined, there is also unusual selling activities and they “will need some more information” about your recent sales in attempt to steal your information. Example of the phishing email We here at SUPERAntiSpyware recommend you simply delete this email, and do not click any links within the email, especially the fake blue “Check Your Accounts” button. If you have been scammed by this email, immediately change your PayPal account password and consider looking into changing your spam settings to avoid future spam emails such as these. Remember, if you do not recognize the sender address, do not open the email, and if you do open an email such as this always hover your mouse pointer over the emails links to see where they’re trying to take you, usually phishing emails links will point you to a website that has nothing to do with the company they’re posing as.
  15. Only ONE detected item

    Thank you for the scan log. It appears you are using the Windows 10 Fall Creators Edition update which was released very recently. This update has changed how Internet Explorer and Edge stores its cookies. Cookies are no longer stored as individual files for those browsers, and thus SUPERAntiSpyware does not pick them up and remove them as they once did. What is left behind though is what is called a deprecated.cookie, which will continue to be found and removed by SUPERAntiSpyware.
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