SUPERsupport

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  1. When did this issue first begin, was it very recently? Have you recently changed any windows settings/programs or installed software?
  2. Hello - If this is a Task Scheduler Error, this has more to do with your Windows OS then it does with our software. The Task Scheduler is a part of the operating system. When version of Windows OS are you currently running on your PC?
  3. For a scheduled scan to complete, two conditions must be met: You must be logged in as the Windows user who the scan is scheduled under. The computer must either be on, or hibernated/suspended with the appropriate wake-up options selected. If the above conditions are true, and the scan does not start as expected, confirm that you can manually start a scan of the same type, and that the scan runs to completion. If there's a problem with the scan, resolve that first. If the manual scan works, but the scheduled scan does not, try scheduling the scan again for a few minutes in the future. Make sure you schedule the scan for daily, not weekly, when testing! Make sure the "Check for Definition Updates before scanning" option is checked, and the "Show program window while scanning" option is checked. Those options will ensure that something visible happens when the scan starts and ends.
  4. No, SUPERAntiSpyware is not an unsolicited e-mail (UCE) filter. Please note that technically, the term spam refers to unwanted e-mail only. Spam is not the same as malware, spyware, adware, trojans, etc.
  5. Hello! Thank you for the suggestion, I have forwarded this forum post onto our head of development.
  6. Hello xJATOx, If you would like, please open a support ticket with our Technical Support by clicking HERE
  7. “The HoeflerText Font Wasn’t Found” Google Chrome Malware Scam – What it is and how to avoid it! You are browsing the web and accidentally land on a website with nonsensical characters instead of letters and you receive a prompt to download a missing font in order to read the website. You are told in order to fix the error and display the text, you have to update the “Chrome Font Pack”. Whatever you do, please do not click that blue Update button! Fake Google Chrome Prompt asking you to install the malware It is a scam designed to trick users into installing malware onto their systems. This malware is ranging from Ransomware, to Trojans, to various adware bundles. How to avoid it The fake dialogue box informing you that the “The HoeflerText Font Wasn’t Found” will claim you are using Chrome version 53 even if you are not using that version, which tells you something isn’t right and that the prompt you are seeing is fake. Make sure you are using the latest version of Google Chrome which you can download by clicking here Make sure you are also using the latest version of SUPERAntiSpyware with Real-Time Protection enabled, a feature only available for SUPERAntiSpyware Professional users.
  8. Tax Season is here – Watch out for Identity Stealing Spyware! Keep your personal information safe this tax season by doing a Free scan with SUPERAntiSpyware Free Edition We want to remind everyone that tax season is the time of increased attacks from spyware, various methods of phishing , and scams. Spyware and Malware authors significantly increase their activity during the tax season in order to try to steal data and withdraw money from bank accounts, steal credit cards, passwords, and other malicious acts. During this tax season its important to do a few things to help protect yourself online: 1) Make sure your Operating System and software applications such as web browsers and email clients are up to date. 2) Run a Complete Scan with SUPERAntiSpyware regularly with the latest updates, at least twice a week during this period of increased activity. 3) Be cautious before visiting strange websites, or opening strange email attachments. Think before you click! 4) Manually erase, or use privacy software, to delete sensitive data from you PC. Spyware cannot steal what isn’t there! 5) Lookout for spam phishing email impersonating government, bank, or tax company officials asking for sensitive information. Do you have any security recommendations that help you stay safe during the tax season? Feel free to leave a comment below! -SUPERAntiSpyware Team
  9. Hello Newbie12 - Please open a Technical Support ticket HERE
  10. Hello Girasole, Please open up your SUPERAntiSpyware Free software and on the main menu on the bottom right where it says "Click here to check for updates" please click that. This will check for updates for your free edition.
  11. Hello Mardavia29, What version of the Norton software are you using, is it the latest? Are you using the latest definitions? Thanks!
  12. SUPERAntiSpyware 6.0.1236 is now available for downloading from our main site and the update servers. Technology Changes Added the option to allow an exception for SUPERAntiSpyware in the Windows Firewall (Help screen) Consolidate the troubleshooting options into one Safe Mode Scan checkbox (Help screen) Streamline registration code entry (Help screen) Workaround for an issue where SUPERAntiSpyware will not start if the user elects to run as Administrator under the Compatability tab Refinements to cookie scanning and detection logic Numerous small cosmetic fixes including updated copyright dates and a link to our Facebook page Misc. bug fixes
  13. Hello xJATOx Thank you for your suggestion, I will be forwarding it to our web site development team and see what they think! Cheers.
  14. Hello Kenw, Thank you for contacting us. To disable the Scheduled Scan please do the following Open SUPERAntiSpyware and click Scheduled Scanning button on the main meny. On the top right click the Red Circle turning it into a Green Checkmark, then click "Done" on the bottom right.