SUPERsupport

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  1. Our Top 5 Google Chrome Extension Picks For Better Web Security Security and privacy are some of the major concerns when using the internet. One of the more popular internet browsers Google Chrome allows users to add extensions to the browser adding new functionality. Here are our picks for the top 5 Google Chrome security and privacy extensions that you should install for safer web browsing along side using your SUPERAntiSpyware software on your PC. Click on each link and it will bring you to the Chrome Web Store where you can learn more about the extension and its creators. Most of these extensions are available on other popular browsers, such as Mozilla Firefox or Opera so do not feel limited to only Google Chrome! 1) uBlock Origin – A lightweight ad-blocker and anti-tracking extension that is efficient on memory and CPU footprint. 2) Privacy Badger – Developed by the Electronic Frontier Foundation (EFF). Privacy Badger is an anti-tracking extension that stops advertisers and other third-party trackers from tracking where you go on the web. Privacy Badger Works great alongside uBlock Origin. 3) HTTPS Everywhere – Developed by the Electronic Frontier Foundation (EFF) and The Tor Project. HTTPS Everywhere ensures that you always connect to a website using a secure HTTPS connection if one is available. HTTPS is a form of encryption making your browsing much more secure. 4) DuckDuckGo for Chrome– DuckDuckGo is the search engine that doesn’t track you. This add-on makes DuckDuckGo your default search engine and includes some other useful features. 5) LastPass: Free Password Manager – “Only remember one password. Your LastPass master password. Save all your usernames and passwords to LastPass, and it will auto-login to your sites and sync your passwords everywhere you need them.” Do you have any Google Chrome extension recommendations? Feel free to leave a comment below! -SUPERAntiSpyware Team
  2. Hello Nikilet - Please open a technical support ticket with us by clicking here
  3. Hello Nikilet, When does it typical crash (Show you the window the application stopped working) ? Is it during an update of SUPERAntiSpyware, or is it during a scan, or both? Is it random
  4. Watch out for fake USPS delivery emails! We at SUPERAntiSpyware have been alerted to scam emails hitting users claiming to be from the US Postal Service (USPS) that contains a link that will infect them with malware. One of the emails being used by this scam is notice@ussp(DOT)com The subject line of the email will typically be titled “Delivery notification – Parcel delivery *NUMBER* failed” containing a message that the user please call the number on the shipping notice we left at your doorstep (which there will be none!) to arrange a new delivery, and a link which you can view the delivery notice online, on the USPS website. This is a fake link to a malware infested website. If you see a link in a suspicious email such as this do not click the links or open the attachments no matter how innocent they sound. If it claims to be from an official organization, call them and ask if the email is legit. Better safe than sorry!
  5. How do I submit spyware samples to the SUPERAntiSpyware team? If you wish to send our Spyware Research Team a sample, please use the SUPERSampleSubmit tool which may be downloaded HERE Submit your spyware samples to our Spyware Research Team Please ONLY submit files that you believe are threats. These samples will be placed into our queue for review and analysis.
  6. SUPERAntiSpyware 6.0.1240 is now available for downloading from our main site and the update servers. Technology Changes Service release Various bug fixes
  7. Make sure to note that all times are in UTC, so that may be different than your local time. Our releases are on a CDN so the content is distributed over time to avoid overload, it will try to be as close to immediate as possible if not immediate when it can.
  8. So you are saying the scheduled scan now works? I recommend writing down your Lifetime Registration code, the code can be found in the "Help & Information" section of your SUPERAntiSpyware Application before you uninstall and reinstall the software. When you reinstall the software, when asked for a registration code, simply enter in the lifetime code you previously wrote down.
  9. Hello - Have you tried uninstalling the software completely from your PC, rebooting, then reinstalling SUPERAntiSpyware? I would give that a try and see if your scheduled scan kicks in. If it does not, try to set a new scheduled scan and see if the scheduling error is still prevalent.
  10. When did this issue first begin, was it very recently? Have you recently changed any windows settings/programs or installed software?
  11. Hello - If this is a Task Scheduler Error, this has more to do with your Windows OS then it does with our software. The Task Scheduler is a part of the operating system. When version of Windows OS are you currently running on your PC?
  12. For a scheduled scan to complete, two conditions must be met: You must be logged in as the Windows user who the scan is scheduled under. The computer must either be on, or hibernated/suspended with the appropriate wake-up options selected. If the above conditions are true, and the scan does not start as expected, confirm that you can manually start a scan of the same type, and that the scan runs to completion. If there's a problem with the scan, resolve that first. If the manual scan works, but the scheduled scan does not, try scheduling the scan again for a few minutes in the future. Make sure you schedule the scan for daily, not weekly, when testing! Make sure the "Check for Definition Updates before scanning" option is checked, and the "Show program window while scanning" option is checked. Those options will ensure that something visible happens when the scan starts and ends.
  13. No, SUPERAntiSpyware is not an unsolicited e-mail (UCE) filter. Please note that technically, the term spam refers to unwanted e-mail only. Spam is not the same as malware, spyware, adware, trojans, etc.
  14. Hello! Thank you for the suggestion, I have forwarded this forum post onto our head of development.
  15. Hello xJATOx, If you would like, please open a support ticket with our Technical Support by clicking HERE