ran_babsoft

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About ran_babsoft

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  1. A few weeks ago there was no problem. The problem with the false identification started lately and was corrected. Ran
  2. Thank you for clearing our name. We have noticed that it was updated in VirusTotal.com as well. Regards, Ran Eyal
  3. I am willing to wait a little longer for the good news that we have been cleared. It's a shame when a software flags you for no apparent reason and makes it so hard to clear your name. It would have been best if we were contacted with any concern beforehand. We've been in contact in the past due to a false positive that was corrected, and now a year + later we are at it again. I understand that there are some bad publishers out there, but we are no a part of that group and do not intend to join the club. Ran
  4. Thank you GuiltySpark, I hope that someone is left behind to help us with this incorrect classification Ran.
  5. Is someone monitoring this forum or is there an email address I should contact? Ran
  6. Dear Sir/Madam, On May you have cleared the false positive from our software, but for some reason you identify our software as PUP.DownloadAdmin/Variant. Our software is not a potentially unwanted program. We provide a clear and simply installation, we clearly state what is installed (our translation software), we collect no personal data from the user. I went through the false positive process in your software, but i did not hear back from you yet. Please update me ASAP as our paying users are hurt by your actions. Regards, Ran Eyal Director of Sales and Marketing Babylon Software LTD.
  7. Dear Moderator, I expected a more detailed response to my query. With that said: You have quoted a link to a software called WOT - Web of Trust. The negative comments from it's users seem to stop around October 2014, when Babylon Software LTD. purchased the translation software from Babylon LTD. As I have explained, Babylon Software LTD. focuses on using a clean software solely for translation purposes, which comes with no bundles or search properties in any way or form. All of our installation files are also signed with our new signature. If you wish to re-inspect our software, you can download it from our site at http://www.babylon.com. If you still find anything improper, we would be happy to hear about it and correct it. Ran Eyal Head of Marketing and Media Babylon Software Ltd.
  8. Dear Sir/Madam, I am writing you in regards to your false identification of our software - Babylon 10 as a threat. Currently you are removing many files that are required for our software to run. By doing that you are misleading our users and not allowing them to use the software they downloaded for free or paid for. I am not sure whether you are aware of the fact that Babylon Software LTD. has purchased the translation business in its entirety from Babylon LTD.. Babylon Software LTD. focuses on using a clean software solely for translation purposes, which comes with no bundles or search properties in any way or form. All of our installation files are also signed with our new signature. If you wish to re-inspect our software, you can download it from our site at http://www.babylon.com. If you still find anything improper, we would be happy to hear about it and correct it. We believe that the aforementioned is caused due to a misunderstanding on your end, as you were not informed of the modifications that were recently made in our translation software, and that you will correct the false identification ASAP. Best regards, Ran Eyal Head of Marketing and Media Babylon Software Ltd.