SAS Malware Research

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  1. Hello lascetic, Thank you for bringing this to our attention. I have adjusted the definition database and these files should no longer be detected as of database version 13474, which will be released shortly. Please let me know if you have any other questions or concerns, Gabe
  2. Hello One_II_Coding, Adware detections only let the user know that the file may display ads or have freeware bundled with it. Detections such as this do not remove the file automatically and are not displayed as critical threats. In order to no longer see this detection simply click the thumbs-up icon to the right of the detection and SAS should no longer detect the file in question. Please let me know if you have any other questions or concerns, Gabe Burch Primary Malware Researcher SUPERAntiSpyware
  3. Hello Ran, Sorry about the wait - GuiltySpark was correct that the majority of the team was on holiday (myself included). I have adjusted the definition database and Babylon should no longer be detected by SUPERAntiSpyware as of database version 13263, which will be released within the next few hours. Update to version 13263 and scan again (a restart of SAS may be required). Please let me know if this solves your issue, or if you have any other questions or concerns. Gabe Burch Primary Malware Researcher SUPERAntiSpyware
  4. Hello wpc09, I believe I have found the cause of this false detection. I have adjusted the definition database and this file should no longer be detected as of database version 13263, which will be released within the next few hours. Update to 13263, restart SAS, and then re-attempt to install the Zotero app. Please let me know if this solves your problem, or if you have any other questions or concerns, Gabe Burch Primary Malware Researcher SUPERAntiSpyware
  5. Hello MajorDude, Thank you for bringing this to our attention. I believe I have found the cause of this false detection. I have adjusted the definition database and this file should no longer be detected as of database version 13126 which was just released. Please let me know if you have any other questions or concerns, Gabe
  6. Very interesting. Try completely restarting SUPERAntiSpyware and scanning again. To fully close SAS, right-click the small bug icon on the right side of your taskbar then click exit. If these are still being detected after restarting SAS, I'd like you to submit a customer support ticket so we can get some more information and figure out what exactly is happening. Gabe
  7. Hello siliconman01, Thank you for letting us know about a possible false detection. Currently we do not detect the attached file. (note: both files attached are identical) It looks as if we already adjusted the definition database to deal with this false detection. I would suggest you update to the current database version (13045) and scan again. If these are still being detected, we can take further action to investigate. Please let me know if you have any other questions or concerns, Gabe Burch Primary Malware Researcher SUPERAntiSpyware
  8. Hello DBH, The first thing I'd like you to do is double-check the Excluded Folders in SUPERAntiSpyware to verify that the folder in question is indeed excluded. On the main screen click the System Tools button at the top, then click the Advanced Scan Settings button on the left. You should see the Modify Excluded File Locations button on the right. Is the folder in question listed in the Excluded Folders section? If not, click the Plus in the upper right and add the folder manually. Let me know if this solves your issue - if not I'll have you submit a customer support ticket and we can take a closer look at what's going on. Gabe Burch Primary Malware Researcher SUPERAntiSpyware
  9. Hello antimalware.guy, Thank you for bringing this to our attention. Our detection of this file as PUP.DownloadSponsor seems to match the other results on VirusTotal. If you wish to keep this file and no longer want to see it detected by SAS, simply click the thumbs-up icon to the right of the detection after a scan. Gabe
  10. Hello waxman80014, Thank you for reporting this false detection. I have adjusted the database and this file should no longer be detected as of database version 12851, which was just released. Update to 12851 and scan again (a restart of SAS may be required). Please let me know if you have any other questions or concerns, Gabe Burch Primary Malware Researcher SUPERAntiSpyware
  11. Hello Kerry, Thank you for reporting this false detection. I have adjusted the database and this file should no longer be detected as of database version 12851, which was just released. Update to 12851 and scan again (a restart of SAS may be required). Please let me know if you have any other questions or concerns, Gabe Burch Primary Malware Researcher SUPERAntiSpyware
  12. Hello gegjr, I would suggest setting up a scheduled scan for the general time you would be turning your system off, such as when you go to bed. Make sure to check the 'Power down this PC when task is complete' checkbox and your system will shut down after the scan is complete. As far as scanning when exiting a browser, currently you would need to initiate the scan manually. Please let me know if this answers your question, or if you have any other questions or concerns, Gabe
  13. Hello Newbie12, I have adjusted the definition database and this file should no longer be detected as of database version 12384 (which is being released this morning). Update to 12384 and scan again (a restart of SAS may be required). Please let me know if you have any other questions or concerns, Gabe
  14. Hello LxCi, I do find it odd that the files are not in the quarantine, but perhaps they were were removed by one of your other AV/Anti-Malware programs. Please fill out a customer support request and we will be able to send you a customized diagnostic which will give us more information about this detection and hopefully determine whether this is a false positive. Gabe
  15. Hello LxCi, The items which were removed should likely still be in your quarantine. Click the 'System Tools' button, then click the 'Quarantine' button. Items can be restored from there, then the next time they are detected simply click the thumbs-up icon to trust them and they will no longer be detected. Also, I would like you to submit a customer support request so we can get some more information about this detection. Gabe Burch Primary Malware Researcher SUPERAntiSpyware