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  1. Today
  2. OK, that makes me feel a little better.
  3. Yesterday
  4. Last week
  5. Will do
  6. Please let us know how you get on whether it be in a PM or in a thread as I am intrigued to what is on the system causing the issue.
  7. Okay thank you very much for all of your effort to help me... it's really appreciated more than you know.
  8. Well the fixlog shows that certain elements were restored and the others just were no longer found on the system, no need to run the FRST again. I honestly think that you will have to take the computer to a repair shop or tech friend to look at as it's difficult to know what's happening without seeing it. Just make sure they are a legit tech, oh and if they say FRST is malware, They are not a tech! The reason I say take it to a repair shop is because you have a serious problem with OS it may be corrupted to the point it needs repairing with an install disc or hardware may have to be checked over.
  9. I re-ran FRST Fix about 4 hours ago, it's still running and still on deleting temporary files again. see attached for the Fixlog file: Fixlog.txt
  10. Please post that Fixlog file
  11. FRST stopped responding. I knew it was too long as I regularly delete my temp files with CC Cleaner so I didn't think it could be possile but wanted to give it a shot. Here's the files I have in the FRST folder... Let me know if I should move any to try running it again: Fixlist Fixlog FRST FRST64 (the application) FRST Results (from the other morning... I am thinking about moving this to another folder and trying again before I head back to bed for a few hours)
  12. I have an external hard drive... haven't backed it up in quite a while
  13. A backup image of your Operating System. Do you make back ups?
  14. A back up image of what? Do you mean of what FRST is doing? i tried to attached one that I took with my mobile but the file is too big to attach
  15. It shouldn't be taking this long however if it is deleting temp files then it's not yet halfway through so just let it keep running for now as you could have tons of temp files to remove. Out of interest do you have a backup image?
  16. Ok I just got back and it's still running which I assume is not a good thing? It says deleting temporary files
  17. It's still running... I think the Alvira AV got in the way because it was quarantining files. I am now uninstalling the AV and rerunning FRST. Im heading out for a few hours and will see the results when I get back.
  18. ok got it
  19. OK. Create a folder on your desktop named frst. Open the folder and drag the FRST64 application into it, Drag the 2 txt files Frst.txt and Additional.txt (or whatever they are called) into the Folder. Drag the Fixlist.txt into the Folder. Open the frst64 application and select Fix.
  20. It's an application and I can't figure out out where it's saved on my computer but doesn't appear to be in a folder
  21. Is the FRST64 a folder or application?
  22. Sorry for the delayed response, I was in an all day meeting yesterday and couldn't deal with this bleeping computer last night. I did a search for the FRST folder and while I see 3 items which include the 2 docs I included above and saved off to a separate file in my documents, there is one that says FRST64 - I can't figure out how to save this list (which I copied to notepad) in FRST. I have been trying to figure this out fo 30 minutes. bottom line... how do I find the FRST folder to save this notepad file to?
  23. Hi Angela Have been busy (it's not my day job) Open up Notepad and copy and paste this fixlist; Start CreateRestorePoint: CloseProcesses: Emptytemp: HKU\S-1-5-18\...\Run: [orakutt] => rundll32 "C:\windows\system32\config\systemprofile\AppData\Local\orakutt.dll",orakutt <===== ATTENTION HKU\S-1-5-18\...409d6c4515e9\InprocServer32: [Default-shell32] SHELL32.dll ATTENTION Winsock: Catalog5 01 C:\windows\SysWOW64\mswsock.dll [231424 2016-05-11] (Microsoft Corporation) ATTENTION: LibraryPath should be "%SystemRoot%\system32\NLAapi.dll" Winsock: Catalog5-x64 01 C:\Windows\System32\mswsock.dll [327168 2016-05-11] (Microsoft Corporation) ATTENTION: LibraryPath should be "%SystemRoot%\system32\NLAapi.dll" HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION HKU\S-1-5-21-2526227594-993951278-2018043271-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Main,Start Page = hxxp://search.coupons.com/ S3 MpsSvc; . [0 2016-12-27] () <==== ATTENTION (zero byte File/Folder) CMD: ipconfig /flushdns End Save this as Fixlist and put it in the FRST folder. Open FRST and select Fix. The scan will do it's thing. We will come back to Avira later but please don't run the Speedup / Optimize option(s) as they are not necessary.
  24. Hi Again, I installed Avira Free AV because it was the only option I saw at first glance (didn't see addl. choices until after I installed AV). Now that it's downloaded what am I to do with it? Sorry, haven't had coffee yet so may be missing something here. Edit: I found the system speed up/clean up option (or whatever it's called), downloaded and ran it. Cleaned up what it said to. Not really sure that it did anything. Was there something specific that you wanted me to do with Avira Free?
  25. Hi, I'm sorry I couldn't respond sooner, yesterday was a bit hectic here. I ran Farber last night (thank you) and have attached the FRST results and notepad result files. FRST results.txt FRST Notepad.txt
  26. I had that problem too Jahn when I tried to share it the first time
  27. If you are able to.... Try to download Farbar choose the correct version 32bit or 64bit for your machine. Run a scan and attach the log files here. Also download Avira free and install via Custom Install should it ask, you only need to use the AV if it asks to install or setup mobile scanner or a online vault file, backup etc select No or uncheck those.
  28. OK sorry I was busy. You don't appear to have an AV on your system only SAS, SAS is not anti virus but anti spyware. So first things first: More to follow I have to change machines....
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